Description:

POSITION TITLE

Field Service Engineer

I REPORTS TO

Technical Services Manager

DIRECT REPORTS

None

LOCATION

Southern GA/Northern

FL JOB SUMMARY

The Field Service Engineer I will be responsible for providing a highly professional level of technical support to customers in conjunction with the service of Flow International Corporation's waterjet cutting and surface preparation systems. He/she will travel frequently to customer locations to ensure the successful performance of the company's products and systems in the field through troubleshooting and repair of equipment.

PRINCIPAL ACCOUNTABILITIES

Provide technical support to customers on the operation, troubleshooting, part identification, and repair of Flow equipment at both the customer's location and via telephone correspondence, email, etc. Complete administrative documentation in a timely manner. Adhere to company RMA policy and documentation of customer identified system defects. Assist in maintaining an up-to-date document library for Flow products, to include drawings, A-sheets, manuals, specifications, and other relevant technical documentation. Provide assistance to customer service by determining parts required by a customer. Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow. Travel to customer locations on short notice, often outside normal business hours and for extended periods of time. Overall travel may exceed 90%. At the discretion of Flow International, FSE may need to be on call status which requires responding in a timely manner to customers for after hour and holiday support. Perform routine maintenance on equipment and assist in establishing preventative maintenance schedules with customer. Other duties as assigned.

Requirements:

EXPERIENCE AND QUALIFICATIONS

Associates Degree in Electronics, Robotics or Mech. Eng. or a minimum of 2 years college/technical school training. 1-3 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools or other relevant capital equipment. Strong preference for recent training or experience with microprocessor control systems. Valid driver's license with good driving record Ability to travel internationally, including Canada. High level of accountability, organization, positive attitude, initiative with little supervision Experience in CNC programming Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills required. General diagnostic and troubleshooting capabilities. Independent judgment to analyze and solve technical problems. Proficient with Windows, Word and Excel, and other relevant software. Excellent interpersonal relationship skills and ability to professionally manage and resolve stressful situations. Excellent written and verbal communication skills. Demonstrated ability for innovative/creative thinking. Ability to work independently with minimal supervision.