Field Service Engineer Sybex Support Services

• 5.0 Albuquerque, NM Job Details Full-time $25
• $27 an hour 1 day ago Benefits Flexible schedule Qualifications Desktop computer repair Field service equipment repair Smartphone (troubleshooting support) Wireless networking Laptop (troubleshooting support) Incident management software Hardware maintenance Computer hardware Desktop (troubleshooting support) Customer relationship management (CRM) systems (technically supported) Customer support ticket management WAN Desktop administration Hardware diagnostics Field engineering CompTIA A+ Ticketing system technical support 802.

11 (Wi-Fi) Mobile devices

Full Job Description Job Description:

Field Engineer

• End User Devices & Hands and Feet Support Key Responsibilities
• End-User Device Support
• Provide on-site support for desktops, laptops, printers, mobile devices, and other peripherals. Perform hardware diagnostics, repairs, upgrades, and installations. Troubleshoot and resolve software-related issues, including operating systems, applications, and patches. Configure and provision end-user devices based on organizational standards. Hands and Feet Support
• Act as the on-site technical resource for remote IT teams, assisting with physical tasks such as hardware replacements, cable management, and device installations. Perform basic network troubleshooting and assist in resolving connectivity issues. Support server room activities, including racking and stacking equipment, cable patching, and hardware inspections. Incident and Request Management
• Respond promptly to service requests and incidents raised by end users or IT teams. Document and escalate unresolved issues to higher-level support teams. Ensure timely resolution of issues within defined SLAs. Inventory and Asset Management
• Maintain accurate records of IT assets, including end-user devices and peripherals. Assist in tracking and managing inventory levels for spare parts and equipment. Required Skills and Qualifications
• Proven experience in providing on-site support for end-user devices and IT hardware.

Strong knowledge of Windows, macOS, and mobile operating systems. Hands-on experience with hardware diagnostics, repairs, and installations. Basic understanding of networking concepts, including LAN, WAN, and Wi-Fi troubleshooting. Familiarity with IT service management tools and ticketing systems. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Preferred Skills (Good-to-Have

• Certifications such as Comp

TIA A+, ITIL

Foundation, or equivalent. Experience with Active Directory, OAice 365, and remote support tools. Knowledge of server hardware and basic data center operations. Familiarity with imaging and deployment tools (e.g., SCCM, MDT). Experience in working in multi-site environments. Work Environment

• Requires travel to various locations to provide on-site support. Ability to lift and move IT equipment as needed. Availability for on-call support and flexible working hours. Key Activities
• On-site & remote deskside support for dedicated sites 24×5 coverage with on call for oA-hours; project oA-hour support User training and onboarding/oAboarding (JML) Site documentation (floor plans, architecture) Asset & equipment management (inventory, refreshes, storage/distribution/disposal) Smart Hands (printers, network, voice, servers) Data/server room upkeep Conference room A/V & Teams Rooms support Mobile phone support VIP support GMP & non-GMP lab systems support (hardware, software, user accounts) SLA tracking and reporting

Pay:

$25.00

• $27.

00 per hour

Work Location:

In person