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Sharpbrains.global

Field Service Engineer

Pay: $67,600/yr

Posted: 7 weeks ago

Location: Baden, PA (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/13/2026

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What they do

A Field Service Engineer is responsible for installing, maintaining, repairing, and providing technical support for equipment or machinery at customer sites. They typically work directly with customers, troubleshooting problems, performing repairs, and ensuring that the equipment operates efficiently. They may work across various industries, such as telecommunications, manufacturing, healthcare, or IT, depending on the nature of the equipment they specialize in.

$102,033 / year median in Pennsylvania

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Job Description

Job Title:

Smart Hands / Network Field Engineer (Cisco WLC Deployment) Job Summary We are seeking experienced Smart Hands / Network Field Engineers to support a nationwide Cisco Wireless LAN Controller (WLC) deployment project. The engineer will be responsible for onsite installation, rack and stack activities, cabling, fiber connectivity, physical network implementation, and coordinating with remote engineering teams during migration and cutover activities. Key Responsibilities Onsite Deployment Activities Stage equipment prior to scheduled cutover activities. Perform rack and stack of Cisco network equipment. Install Cisco Catalyst 9800 Wireless LAN Controllers (WLCs) (2 per site). Mount equipment securely following rack standards. Verify proper power connections and redundancy. Perform physical installation according to deployment documentation. Network Connectivity Perform power and network cross-connects. Verify switchport availability before WLC installation.

Install and connect:

SFP modules Fiber patch cords Ethernet patch cords Verify correct fiber polarity and connectivity. Ensure all physical network connections comply with site design. Cabling Responsibilities Install, organize, and label copper and fiber cabling. Perform structured cabling best practices. Dress cables neatly within racks. Label cables and devices according to project standards. Verify cable integrity before handoff. Cutover Support Coordinate with remote network engineering teams during scheduled migration windows. Provide console access when required. Perform basic troubleshooting during installation. Validate hardware installation and physical connectivity. Report installation status and any issues in real time. Assist remote engineers throughout cutover activities. Legacy Equipment Handling (Approximately 40-50% of Sites) Where applicable, engineers will: Decommission legacy Wireless LAN Controllers. Disconnect power and network cables. Label removed equipment. Pack equipment according to return shipping standards. Prepare equipment for shipment back to customer or warehouse.

Site Validation Verify:

Power status Link lights Fiber connectivity Ethernet connectivity Physical installation quality Capture required photos for project documentation. Complete installation checklists and handover documentation. Required Skills Smart Hands support experience Rack and Stack installations Enterprise network deployments Cisco hardware installation Structured cabling Fiber optic connectivity Ethernet connectivity Cross-connect implementation Console connectivity Network hardware troubleshooting Remote support coordination Physical network infrastructure deployment Technical Experience Candidates should have experience with: Cisco Catalyst 9800 Wireless LAN Controllers Cisco switches SFP modules Fiber optic cabling Ethernet cabling Patch panels Data center racks Console cable connections Basic Layer 1 network troubleshooting Knowledge of Cisco wireless infrastructure is highly preferred. Required Tools Engineers must be equipped with: Console cable Laptop Mobile hotspot / Internet connectivity Label maker Rack screws Screwdriver set Cable management tools Additionally, engineers should verify availability of: Required SFP modules Fiber patch cords Ethernet patch cords Power cables (as applicable) Deployment Schedule Initial deployment pace:

Small/Medium Sites:

1 site per day

Large Sites:

Weekend deployment windows Flexibility to work after-hours and weekends during cutover activities is required. Travel to customer locations is required. Qualifications 3+ years of Smart Hands or Network Field Engineering experience. Experience with Cisco network hardware deployments. Strong understanding of structured cabling standards. Experience with fiber optic installation and troubleshooting. Ability to read rack elevations, network diagrams, and installation guides. Excellent communication skills for coordination with remote engineering teams. Ability to work independently onsite with minimal supervision. Preferred Qualifications Experience with Cisco Wireless LAN Controller deployments. Cisco certifications (CCNA, CCNP, or equivalent) are preferred. Experience in enterprise network implementation projects. Data center installation experience. Experience with hardware decommissioning and asset return processes. Strong background in Smart Hands services and physical network infrastructure.

Pay:

$30.00 - $35.00 per hour

Work Location:

In person