Application / Field Service Engineer The DAVIS Companies - 3.9 Chelmsford, MA Job Details $130,000 - $135,000 a year 5 hours ago Qualifications Field service equipment repair Post-sales product instruction On-site technical support Serving clients Mid-level User training (technical support) Sales quoting Customer engagement Customer support ticket management Resolving technical support tickets Post-sales relationship building CRM system proficiency Field engineering Customer data entry Full Job Description Provide specialist level support for external customers: Flexible and able to travel 50%. Provide installation services, billable services, applications development assistance, warranty services, and customized training to customers. Document customized lists of spare parts for each installation. Provide on-site and remote technical support. Confidently troubleshoot any problem and stay with the issue to resolution. Provide customers with quotes for these services. Enter cases in the CRM system and actively manage the case and solution workload. Prepare for field visits to understand every option and feature of an order. Be prepared to make customers successful with the product in every aspect of their ownership experience. Recover from field visits by closing any open issues. Keep current with the latest application practices, challenges, and best known methods. DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience "The DAVIS Difference". #daveng