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Field Service Engineer
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What they do
A Field Service Engineer is responsible for installing, maintaining, repairing, and providing technical support for equipment or machinery at customer sites. They typically work directly with customers, troubleshooting problems, performing repairs, and ensuring that the equipment operates efficiently. They may work across various industries, such as telecommunications, manufacturing, healthcare, or IT, depending on the nature of the equipment they specialize in.
$102,033 / year median in the U.S.
Job Description
Field Service Engineer Our client is currently hiring for a Field Service Engineer. This is a 100% remote position that requires approximately 50% travel throughout the United States and occasional travel to Canada. The ideal candidate will have hands-on experience with robotics, automation systems, electronics, electrical systems, sensors, vision systems, and basic pneumatics. This role supports advanced automated robotic compounding equipment used in pharmacy and healthcare environments. Pay
- $40.00
- $48.00/hour (Depending on years of experience, technical experience, automation experience, troubleshooting expertise, and relevant industry experience) Location
- Remote (Preference for candidates located in the Northeast, East Coast, or Southern United States due to travel requirements) Schedule
- Standard Monday-Friday (40 hours per week) Contract Length
- 12 Months Responsibilities
- Install and verify automated robotic compounding equipment during implementation projects.
- Coordinate closely with project teams to ensure successful equipment deployment and customer satisfaction.
- Communicate technical and project-related information with implementation project managers and internal stakeholders.
- Provide technical support during the transition from installation to production operations.
- Perform preventive maintenance to maximize equipment reliability and minimize downtime.
- Troubleshoot and perform corrective maintenance on hardware and software issues.
- Execute equipment upgrades, modifications, and system enhancements.
- Investigate complex service cases and identify root causes of technical issues.
- Develop and implement corrective and preventive solutions to improve equipment performance.
- Maintain detailed service documentation, reports, and maintenance records.
- Collaborate with engineering and support teams to provide field feedback and recommend product improvements.
- Deliver exceptional customer support throughout installation, maintenance, and repair activities.
- Travel regularly to customer sites across the United States and Canada. Qualification Requirements
- Post-secondary technical education in Automation, Robotics, Electronics, Electrical Technology, Mechatronics, or a related field.
- Hands-on experience with robotics and automation systems.
- Strong troubleshooting skills involving electronics and electrical systems.
- Experience with sensors, vision systems, and basic pneumatic systems.
- Ability to diagnose and repair both hardware and software issues.
- Strong communication and customer-facing skills.
- Proficiency with Microsoft Office and standard business software.
- Ability and willingness to travel approximately 50% of the time.
- Strong technical curiosity and motivation to learn new technologies.
- Ability to work independently while supporting customers in the field. Preferred Qualifications
- Experience supporting healthcare, pharmacy, laboratory, or medical equipment environments.
- Additional experience in electronics, mechanics, maintenance, or electromechanical systems.
- Knowledge of Spanish.
- Experience with automated manufacturing, packaging, or robotic systems.
- Strong organizational and project coordination skills.
- Previous Field Service Engineer or Field Service Technician experience.
- Experience troubleshooting networked or integrated automation equipment. Employee Value Proposition
- Support advanced robotic compounding technology that improves patient safety and product quality within healthcare and pharmacy environments.
- Opportunity to work with cutting-edge automation, robotics, sensors, vision systems, and software technologies.
- Fully remote position offering geographic flexibility.
- Significant field exposure with a variety of customer sites across North America.
- Opportunity to build expertise in a highly specialized automation and healthcare technology market.
- Work directly with customers and play a critical role in successful equipment implementation and ongoing support.
- Gain exposure to both hardware and software troubleshooting in sophisticated automated systems.
- Competitive compensation and opportunity to expand technical skills while supporting impactful healthcare-related technology. Job Type & Location This is a Contract position based out of Pittsburgh, PA. Pay and Benefits The pay range for this position is $40.00
- $48.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position.