Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting
Job Description
When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R D in the industry, we give our people the resources and chances to create significant contributions to the world.
How You Will Make an Impact
Field Service Engineers play a key role in delivering field service support and managing customer relationships, handling installation, repairs, preventative maintenance, and instrument qualification. They provide hands-on technical support and work closely with customers to ensure equipment performance, efficiency, and a positive customer experience.
Location
This is a remote role based in Maryland/DC region and will require up to 75% travel within the designated territory. Please note that relocation assistance is not provided.
Key Responsibilities
+ Carry out installation, preventative maintenance, repair support, and training of Chromatography (https://www.

thermofisher.com/us/en/home/industrial/chromatography.html) and Mass Spectrometry (https://www.thermofisher.com/us/en/home/industrial/mass-spectrometry.html) product in a professional, reliable, and customer-orientated manner + Responsibility for meeting customer SLA and internal KPI objectives + Ensuring customer satisfaction in all aspects of services provided + Share experience and standard approach of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness + Assist the Commercial Team with technical information, training, and demonstrations + Accurately document field service activities, including installation report and service work report, and submit timely through the required system

Keys to Success
Education
Bachelor's degree in analytical chemistry, engineering, physics, or equivalent and 2+ years of hands-on technical experience installing, troubleshooting and repairing LC/MS instruments or Advanced degree with relevant experience
Experience, Knowledge, Skills, Abilities
+ Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level + Ability to read and interpret technical documentation and schematics + Experience with ultra-high vacuum systems and high voltage equipment preferred + Experience documenting service activities and preparing detailed reports + Ability to effectively train and support customers with equipment operation + Adherence to safety protocols and quality standards + Demonstrated success in meeting customer satisfaction goals + Excellent customer service and communication skills, both written and verbal + Strong organizational and time management capabilities + Strong problem-solving abilities and capacity to work independently + Proficiency with Microsoft Office suite and service management software + Physical ability to lift up to 50 lbs.

and work in various laboratory environments

Other
+ Must be legally authorized to work in the United States without sponsorship now or in the future + Must be able to pass a comprehensive background check and drug screen
Compensation and Benefits
The hourly pay range estimated for this position based in Maryland is $31.

73-$42.31. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. 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Field Service Engineer II (LCMS) - MD/DC