About AVAVA The AVAVA Way - AVAVA Energy. Delivered. Different. AVAVA is not another device company. We are building a new category in energy-based technology. Our proprietary Focal Point Technology™ reimagines how energy is delivered, creating a differentiated platform designed for precision and control. As a growth-stage company, we are scaling both commercially and operationally with a clear focus on performance, accountability, and long-term category leadership. We move fast. We build intelligently. We focus on outcomes. Job Summary As a Field Service Engineer, you will play a critical role in ensuring the optimal performance and customer satisfaction of our medical aesthetic laser systems. This role requires strong technical expertise, exceptional customer service skills, and the ability to perform complex troubleshooting and assembly of electronics, and logistics support. The ideal candidate will be customer-centric, adaptable, and passionate about delivering high-quality service in a dynamic environment. Job Duties

• Provide on-site installation and testing for medical aesthetic laser systems at client locations.
• Perform preventive maintenance, troubleshooting, and repairs to ensure optimal performance and uptime of equipment.
• Diagnose technical issues remotely or on-site utilizing strong troubleshooting skills and diagnostic tools.
• Perform complex assembly of machinery, including independent assembly, during installation, maintenance, and repairs.
• Support Trade shows and workshops.
• Provide technical support remotely through various channels (phone, email, chat, remote desktop).
• Collaborate with cross-functional teams including sales, marketing, engineering, and product development.
• Deliver exceptional customer service by responding promptly to service requests.
• Document service activities including service reports and customer communications.
• Adhere to company policies, safety regulations, and quality standards.
• Perform depot-level repairs and maintenance at company headquarters as requested.
• Support the operations team by addressing both service and refurbishment needs, ensuring that all equipment is restored to optimal working condition before being returned to the field
• Assist in drafting Service Manuals and instructions for packing, unpacking, installation, and troubleshooting. Qualifications
• Bachelor's degree in engineering, electronics, or related field.
• 3+ years of field service experience.
• Proven proficiency in troubleshooting devices, preferably in the medical device or healthcare industry.
• Proficiency with basic electrical and mechanical hand tools (e.g., wire strippers/crimpers, multimeters, torque drivers, calipers, etc.)
• Technical proficiency in electromechanical systems, lasers, optics, and electronics preferred.
• Proficiency with computers and familiarity with CRM systems. Familiarity with python, windows commands is a plus.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Strong attention to detail, documentation, and customer service skills.

Working Conditions Driving:

Regular driving is required, including the operation of a van for transporting equipment. Must have a valid driver's license.

Travel:

Extensive travel may be required (up to 85%), including domestic and international trips, often on short notice.

Mobility:

Must be physically capable of performing tasks that involve bending, kneeling, crouching, and reaching in various environments.

Assembly:

Must be able to perform complex assembly of machinery, sometimes independently, during installation, maintenance, and repairs.

Work Environment:

May frequently be exposed to clinical settings and client facilities. Must adhere to safety standards and protocols.

Weekend Travel:

Occasional weekend travel may be required based on client needs and project timelines.

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Short-term Disability Long-term disability Vision insurance Paid Time Off Sick/Personal Days AVAVA, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

Job Type:

Full-time Pay:

From $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): How many years of Field Service Engineer experience do you have? Are you willing to take a drug test, in accordance with local law/regulations? Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)? Do you live in the Massachusetts? Do you have experience working on Medical Devices? Do you have experience working on Lasers?

Work Location:

Hybrid remote in Waltham, MA 02451