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Field Service Engineer - Philadelphia Region
Career Insights for Field Service Engineer
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Scorecard
Based on Pennsylvania data
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What they do
A Field Service Engineer is responsible for installing, maintaining, repairing, and providing technical support for equipment or machinery at customer sites. They typically work directly with customers, troubleshooting problems, performing repairs, and ensuring that the equipment operates efficiently. They may work across various industries, such as telecommunications, manufacturing, healthcare, or IT, depending on the nature of the equipment they specialize in.
$102,033 / year median in Pennsylvania
Job Description
Job Description:
- Field Service Engineer - Philadelphia Region
- Hands-On Field Service Role
- MTS designs, installs, and supports advanced test systems used by automotive, aerospace, biomedical, and industrial customers to evaluate the performance and durability of real-world products. In this role, you will work hands-on with these systems at customer sites, supporting equipment that engineers rely on every day in laboratory and test environments.
- What This Role Looks Like
- This is a field-based, customer-facing technical role focused on installing, maintaining, calibrating, and troubleshooting complex servo-hydraulic and electro-mechanical test systems at customer sites.
Travel:
- This role involves regular travel to customer sites, primarily within Philadelphia, with occasional travel across the Northeast. Travel is typically
- approximately 40 - 50%
- , with heavier travel during the first year due to onboarding and training, including time at MTS headquarters in Minnesota and regional training classes. Candidates should be comfortable with a travel-oriented role and interested in working in varied customer environments.
- Key Responsibilities
- + Install, maintain, calibrate, and repair computer-controlled servo-hydraulic and electro-mechanical test systems + Diagnosing issues across controllers, hydraulics, data acquisition systems, sensors, transducers, fixtures, and grips + Troubleshoot mechanical, electrical, and control-system issues using hands-on diagnostic methods + Perform calibrations independently for assigned customer systems + Manage service documentation, assigned assets, and customer communication professionally + Work directly with customer engineering and lab teams in a service-oriented environment + Maintain technical training and compliance with MTS quality and safety standards •Who This Role Is a Good Fit For•We are open to candidates at different stages of their careers.
Pathway A:
Early-Career Technical Professionals- You may be a good fit if you have: + Hands-on technical experience gained through internships, co-ops, labs, maintenance roles, automation, robotics, manufacturing, or military service (typically 2-4 years combined) + An associate degree in Mechatronics, Mechanical/Electrical Engineering Technology, or similar,
- or•a 4-year Engineering Technology degree + Comfort working with tools, wiring, mechanical assemblies, and technical systems, with interest in growing into an independent field service role _Field service experience is not required for early-career candidates.
Pathway B:
Experienced Technicians / Field Service Professionals- You may be a good fit if you bring: + 5-10+ years supporting electro-mechanical, hydraulic, or industrial equipment + Experience in field service, installation, system startup, or maintenance + Comfort owning customer relationships and troubleshooting complex systems with minimal supervision
- Core Expectations for All Candidates
- + Comfort with a field-based role involving regular travel, especially during the first year, with increasing flexibility as independence grows + Willingness to learn and follow structured training and mentorship during onboarding + Strong communication skills and professional interaction with customers + Valid driver's license and ability to meet company vehicle requirements
- Experience That Is Helpful (Not Required on Day One)
- Exposure to hydraulics, instrumentation, sensors, controls, or automation
- + Calibration, diagnostics, or test-equipment experience + Hands-on mechanical and/or electrical troubleshooting + Familiarity with common electrical and mechanical diagnostic tools and test equipment
- What You'll Gain
- + Direct responsibility for service and support of complex servo-hydraulic and electro-mechanical systems used in real customer test environments + A clear path to independent responsibility in a field-based service role, supported by structured onboarding and mentorship + Continued technical development through hands-on experience, formal training, and exposure to diverse applications + Long-term growth opportunities within a global engineering organization •Physical Demands (MTS Global):•_The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Compensation Information:
- $30.