A Field Service Engineer is responsible for installing, maintaining, repairing, and providing technical support for equipment or machinery at customer sites. They typically work directly with customers, troubleshooting problems, performing repairs, and ensuring that the equipment operates efficiently. They may work across various industries, such as telecommunications, manufacturing, healthcare, or IT, depending on the nature of the equipment they specialize in.
remote role supporting East Pennsylvania (Scranton/Wilkes-Barre area) What's in it for you?
Collaborate:
Engage with healthcare professionals to optimize healthcare delivery and improve patient outcomes.
Execute:
Apply your mechanical skills in a dynamic and rewarding healthcare environment while interacting with healthcare professionals.
Impact:
Your work will help optimize healthcare delivery, directly impacting patient lives.
Develop:
Learn pharmacy and nursing workflows and understand how medication management systems significantly drive efficiency and reduce wasteful spending.
Inspire:
Opportunities for advancement and learning specialized automated or robotic products.
Field Service Engineer Level I Responsibilities and Qualifications:
Responsibilities:
Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions. Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.
Basic Qualifications:
Coursework in Network Engineering, Robotics, or Electronics. Experience working in a hospital environment.
Preferred Qualifications:
Bachelor's Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.
Field Service Engineer Level II Responsibilities and Qualifications:
Responsibilities:
Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions. Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope. Provide coaching and mentoring as needed.
Basic Qualifications:
Coursework in Network Engineering, Robotics, or Electronics. Experience working in a hospital environment.
Preferred Qualifications:
Bachelor's Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices. Knowledge of FDA regulations for medical devices and Quality Management Systems. Shared Responsibilities for both
Levels:
Thoroughly document all service events according to Omnicell's policies and procedures. Meet company guidelines for response time and service levels. Escalate product bugs, malfunctions, and design issues through support channels. Participate in various staff meetings. Maintain service quality and customer satisfaction. Manage parts inventory and return materials process. Work Conditions for both
Levels:
Must be able to lift 50 lbs. to approximately 5 ft. high. Available 24 hours a day, Monday through Friday, and for weekend on-call rotations. Frequent local travel in the primary area. Backup support in adjacent areas as needed. Provide work area at home and space for trunk stock inventory.
Note:
The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptable working condition. EEO, Privacy, and Adaptability Omnicell welcomes applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com. At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Learn more about our privacy practices: https://www.omnicell.com/privacy/ Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward. About Us At Omnicell, innovation starts with people who are passionate about making healthcare safer and smarter. Since 1992, we've been transforming the future of pharmacy care through bold ideas and hands-on solutions that make a real impact on clinicians and patients' lives. We build outcomes-driven technology—from robotics to intelligent software—that helps clinicians work more efficiently and ensures patients get the care they need. Every improvement, every breakthrough, every idea is rooted in our belief that better is always possible. But what sets us apart isn't just the work we do, it's how we do it. Our Culture of Care shapes everything, from how we show up for each other to how we solve tough problems together. You'll find a team that has your back, leaders who listen, and a shared commitment to building something that matters. Here, careers are more than job titles, they are journeys of purpose and possibility. Whether you're just getting started or ready to grow in new directions, we'll meet you where you are, with support, flexibility, and opportunity that matches your ambition. If you're driven by purpose and ready to shape what's next in healthcare, there's a place for you at Omnicell.
