Medical Device Field Service Engineer Sonablate Corp. Los Angeles, CA Job Details Full-time $73,000

•$95,000 a year 1 day ago Qualifications Customer communication Driver's License Bachelor's degree in engineering Attention to detail Driving Electrical Engineering Mechanical troubleshooting Time management Full Job Description Company Overview Sonablate Corp. is a global leader in minimally invasive, high-intensity focused ultrasound (HIFU) technologies. Dedicated to advancing precise and innovative medical procedures, Sonablate designs, manufactures, and services the Sonablate® medical device, which holds regulatory clearances in numerous countries worldwide.

Field Service Engineer I Department:

Service Position Location:

Southern California

•

Remote/Field-Based Reports To:

Service Manager FLSA Status:

Exempt Employment Type:

Full-Time Travel:

Extensive regional and other travel as required

Salary Range:

$72,000

•$92,000

Target Recruiting Range:

$75,000

•$90,000, depending on qualifications and experience Summary The Field Service Engineer I applies advanced engineering knowledge and principles to evaluate, install, test, calibrate, troubleshoot, maintain, repair, and support Sonablate medical-device systems at customer locations. This position requires independent technical analysis and professional judgment in evaluating equipment performance, diagnosing complex electromechanical and system-level problems, interpreting technical and diagnostic information, and determining appropriate corrective actions within established engineering specifications, quality-system requirements, and regulatory standards. The Field Service Engineer I works independently in the field while collaborating with Service, Engineering, Quality, clinical personnel, and customers to ensure the safe, reliable, and effective operation of Sonablate equipment. The position requires significant travel and may require service support outside normal business hours based on customer, procedural, and business needs. Essential Duties and Responsibilities ✓ Apply engineering principles and technical knowledge to independently evaluate equipment performance and diagnose complex system, electrical, mechanical, electromechanical, and software-related issues. ✓ Analyze diagnostic information, equipment behavior, system performance, and customer-reported concerns to determine root causes and appropriate corrective actions. ✓ Exercise independent technical judgment in determining appropriate troubleshooting methods, service solutions, repairs, adjustments, and escalation requirements. ✓ Install, configure, test, calibrate, and commission Sonablate medical-device systems at customer locations. ✓ Conduct equipment performance evaluations and verify that equipment meets manufacturer specifications, engineering requirements, safety standards, and approved operating parameters. ✓ Perform preventive maintenance, performance testing, calibration, troubleshooting, repairs, and manufacturer-approved modifications and upgrades. ✓ Identify and resolve equipment malfunctions using technical documentation, diagnostic equipment, engineering principles, and systematic troubleshooting methodologies. ✓ Evaluate equipment and system performance through testing, data review, observation, and consultation with equipment users, clinical staff, Engineering, and other technical personnel. ✓ Investigate recurring or unusual technical problems and communicate findings, trends, and recommendations to Service, Engineering, Quality, and other appropriate departments. ✓ Participate in root-cause analysis and provide technical input regarding equipment performance, field failures, service trends, and potential corrective or preventive actions. ✓ Determine when technical issues can be resolved independently and when additional Engineering, Quality, manufacturer, or other specialized support is required. ✓ Complete field upgrades, modifications, software or hardware updates, and other approved engineering changes. ✓ Interpret technical manuals, engineering specifications, schematics, drawings, service documentation, procedures, and work instructions. ✓ Uncrate, assemble, install, test, and prepare equipment for customer operation. ✓ Safely disassemble, crate, relocate, and prepare equipment for transportation when required. ✓ Perform required equipment safety testing and verify compliance with applicable manufacturer and company requirements. ✓ Provide technical guidance and equipment training to healthcare personnel and equipment users as appropriate. ✓ Explain technical issues, equipment operation, and service requirements to customers and clinical personnel in a professional and understandable manner. ✓ Collaborate with healthcare professionals to assess equipment performance and identify technical issues that may affect system operation or clinical use. ✓ Maintain accurate and timely documentation of installations, repairs, preventive maintenance, calibrations, field modifications, technical findings, and other service activities. ✓ Prepare technical and biomedical service reports by collecting, analyzing, interpreting, and summarizing equipment information and service trends. ✓ Maintain appropriate inventories of service tools, equipment, replacement parts, and supplies. ✓ Follow Sonablate's Quality Management System, approved procedures, applicable regulatory requirements, and documentation practices. ✓ Maintain knowledge of assigned products, engineering changes, technical developments, service procedures, safety requirements, and applicable quality-system requirements. ✓ Provide field engineering and technical support at customer locations throughout the assigned territory and other locations as required. ✓ Maintain professional relationships with customers, healthcare professionals, vendors, and internal teams. ✓ Manage assigned field-service activities, customer priorities, travel schedules, documentation, and technical responsibilities with limited direct supervision. ✓ Perform other duties consistent with the responsibilities and professional nature of the position, as assigned. Education ✓ Bachelor's degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or another directly related engineering discipline from an accredited college or university required. ✓ The position requires advanced engineering knowledge customarily obtained through a prolonged course of specialized academic instruction. Experience ✓ Minimum of one year of related engineering, biomedical, medical-device, or field-service experience supporting complex electromechanical equipment. ✓ Experience with medical devices, therapeutic or diagnostic ultrasound, medical imaging systems, or other sophisticated healthcare technology strongly preferred. ✓ Previous experience troubleshooting, testing, calibrating, installing, maintaining, or repairing complex electromechanical systems preferred. ✓ Experience working within an FDA-regulated medical-device or similarly regulated environment preferred. Technical Qualifications ✓ Demonstrated ability to apply engineering principles to equipment evaluation, troubleshooting, and problem resolution. ✓ Strong electromechanical troubleshooting and analytical skills. ✓ Ability to independently analyze technical problems and determine appropriate corrective actions. ✓ Ability to interpret engineering specifications, schematics, technical drawings, diagnostic information, procedures, and service documentation. ✓ Knowledge of electrical, mechanical, and electromechanical systems. ✓ Familiarity with diagnostic, calibration, electrical, and mechanical testing equipment. ✓ Understanding of preventive maintenance, equipment installation, calibration, repair, and safety-testing principles. ✓ Experience with root-cause analysis and structured problem-solving methodologies preferred. ✓ Knowledge of Quality Assurance, Quality Control, or Quality Management Systems preferred. ✓ Technical writing experience preferred. Knowledge, Skills and Abilities ✓ Strong analytical, critical-thinking, and problem-solving skills. ✓ Ability to exercise independent professional judgment when evaluating technical information and determining appropriate solutions. ✓ Ability to work independently in a remote field environment with limited direct supervision. ✓ Strong attention to detail and commitment to accurate technical documentation. ✓ Excellent written and verbal communication skills. ✓ Strong interpersonal and customer-service skills. ✓ Ability to communicate complex technical information effectively to both technical and non-technical audiences. ✓ Strong organizational and time-management skills. ✓ Ability to manage multiple technical assignments and changing customer priorities. ✓ Ability to make sound decisions regarding technical troubleshooting, repair, equipment safety, and escalation. ✓ Ability to collaborate effectively with Service, Engineering, Quality, Clinical, Operations, and other internal functions. ✓ Ability to establish and maintain professional relationships with physicians, healthcare professionals, customers, and other stakeholders. Travel and Scheduling Requirements ✓ This is a remote, field-based position supporting customers primarily throughout Southern California . ✓ Significant travel to customer locations is required. ✓ Travel may include driving and commercial air travel. ✓ Overnight travel may be required depending on customer and business needs. ✓ The employee must be able to independently manage travel schedules, service appointments, technical assignments, and customer requirements. ✓ Customer and procedure schedules may occasionally require work during evenings, weekends, or outside normal business hours. ✓ Must possess and maintain a valid driver's license and meet applicable company driving requirements. Physical Requirements and Essential Functions The physical requirements described below are representative of those necessary to perform the essential functions of this position. A qualified employee must be able to perform these essential functions with or without reasonable accommodation . ✓ Ability to travel to customer facilities and work in hospitals, ambulatory surgery centers, clinics, physician offices, and other healthcare environments. ✓ Ability to remain seated or standing for extended periods while traveling, servicing equipment, or working at customer facilities. ✓ Ability to frequently stand, walk, bend, stoop, kneel, crouch, reach, and work in and around medical equipment. ✓ Ability to use hands and fingers to operate tools, diagnostic equipment, computers, electronic components, and medical-device equipment requiring manual dexterity and fine motor skills. ✓ Ability to safely push, pull, position, assemble, disassemble, and move medical equipment and related components. ✓ Ability to occasionally lift, carry, position, or move equipment, tools, parts, or other objects weighing up to 50 pounds , with or without reasonable accommodation. ✓ Ability to visually inspect equipment, displays, connections, components, labels, technical documentation, and diagnostic results, with or without reasonable accommodation. ✓ Ability to effectively communicate with customers, clinical personnel, coworkers, and technical staff, with or without reasonable accommodation. ✓ Ability to safely work around electrical and electromechanical medical equipment. ✓ Ability to use appropriate tools and testing equipment to perform installation, troubleshooting, calibration, preventive maintenance, repair, and safety testing. ✓ Ability to comply with applicable healthcare-facility safety, infection-control, security, credentialing, and access requirements. Reasonable Accommodation / ADA Sonablate Corp. provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and other applicable federal, state, and local laws. Qualified individuals must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants or employees who require a reasonable accommodation to participate in the application process or to perform the essential functions of the position should contact Human Resources. Sonablate will engage in a timely, good-faith interactive process to identify effective reasonable accommodations when required by applicable law. Accommodations will be considered on an individualized basis. Work Environment This position operates primarily at customer healthcare facilities and from a remote/home-office environment. The employee may be exposed to: ✓ Electrical and electromechanical equipment. ✓ Healthcare and clinical environments. ✓ Equipment rooms, procedure areas, hospitals, ambulatory surgery centers, and other customer facilities. ✓ Moving or heavy medical equipment. ✓ Varying customer-site environmental conditions. ✓ Extended travel and changing customer schedules. Employees are expected to follow all applicable Sonablate and customer safety requirements.

Pay:

$73,000.00

•$95,000.00 per year

Work Location:

Remote