IT Field Service Engineer Ephesus Solutions Columbia, SC Job Details Temp-to-hire | Full-time $45

• $48 an hour 6 hours ago Qualifications Jira Desktop support Microsoft Excel Field service Zoom Windows Audio and Video Processing VoIP macOS Field engineering Full Job Description ```Duties```
• Install, configure, and troubleshoot hardware and software systems at customer sites
• Provide technical support and assistance to customers via phone, email, or in person
• Diagnose and resolve issues related to operating systems, software applications, and network connectivity
• Collaborate with cross-functional teams to ensure customer satisfaction and timely resolution of technical issues
• Document all service activities, including troubleshooting steps, resolutions, and customer interactions
• Conduct training sessions for customers on the proper use and maintenance of equipment ```Qualifications```
• Proven experience as a Field Service Engineer or similar role
• Strong knowledge of Windows operating systems
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Familiarity with help desk software such as Jira or ServiceNow
• Familiarity with VOIP phone systems, Zoom preferred
• Excellent customer service skills with the ability to effectively communicate technical information to non-technical users
• Experience with VPN setup and troubleshooting
• Knowledge of Mac OS is a plus
• Ability to perform software troubleshooting and resolve technical issues independently

Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Pay:

$45.00

• $48.

00 per hour Application Question(s): Are you open to contract to hire? Are you immediately available/able to start on 8/3?

Experience:

Desktop support: 5 years (Preferred)

VoIP:

3 years (Preferred) Zoom phones: 1 year (Preferred)

Audio and Video Processing:

2 years (Preferred) Field service: 3 years (Required)

Work Location:

In person