Field Service Technician II Introduction:

The Field Service Technician II will be responsible for providing onsite desktop and end-user technical support. They will install, configure, troubleshoot, and maintain various IT equipment, handle break/fix support, and ensure excellent customer service while meeting SLA requirements.

Responsibilities:

Provide onsite desktop and end-user technical support. Install, configure, troubleshoot, and maintain desktops, laptops, printers, scanners, and peripheral devices. Diagnose and resolve hardware, software, and network connectivity issues. Perform imaging, deployment, refresh, and replacement of IT equipment. Handle break/fix support for desktops, laptops, and mobile devices. Configure user accounts, Microsoft 365, Outlook, VPN, and Active Directory. Support Windows 10/11 operating systems and Office 365 applications. Maintain accurate service documentation and update tickets in the ITSM tool. Coordinate with remote support teams and vendors for issue resolution. Deliver excellent customer service while meeting SLA requirements.

Requirements:

Required Skills:

✔ Desktop Support / Field Support experience ✔ Windows 10/11 Administration ✔ Microsoft Office 365 & Outlook ✔ Active Directory (User Administration) ✔ Hardware Break/Fix & Device Deployment ✔ Printer & Peripheral Troubleshooting ✔ Basic Network Troubleshooting (TCP/IP, VPN, Wi-Fi) ✔ Strong communication and customer support skills

Preferred Skills:

Experience with ServiceNow or other ITSM tools. CompTIA A+, Microsoft, or other relevant certifications. Ability to travel locally if required. Immediate joiners or candidates with short notice periods are preferred.