Field Services Technician II We are looking for an experienced Field Services Technician II to provide hands-on onsite IT support in a healthcare environment. Key Responsibilities Troubleshoot and repair laptops, desktops, thin clients, monitors, docking stations, printers, scanners, badge readers, carts & peripherals Install, configure, image, patch, move and replace endpoint hardware/software Provide onsite support for clinical-area technology Follow ITSM/ITIL, change management and asset management procedures Work with Service Desk, Desktop Engineering, Network, Application and Vendor teams Maintain asset records, inventory, warranty/RMA tracking and deployment documentation Resolve incidents and service requests independently Required Skills Strong hands-on Desktop / Field Services / End User Support experience Windows/Mac/mobile device support Hardware break/fix and peripheral troubleshooting Imaging and deployment experience

ITIL / ITSM

knowledge is MUST ServiceNow or similar ITSM tools Basic networking knowledge Excellent customer service and onsite communication Healthcare/hospital environment experience is highly preferred Must be willing to work 100% onsite in Duarte, CA.

Interested candidates:

Please send your updated resume, contact information, work authorization and availability.