Technical Field Service Technician The Montague Company Hayward, CA Job Details Full-time $33.65 - $38.46 an hour 4 hours ago Benefits Health savings account Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications Field service equipment repair Electrical work Mechanical repair Electrical schematic reading and interpretation Ventilation systems Research High school diploma or GED Dispatching Appliance repair Electrical layout diagram interpretation Electrical parts Full Job Description Company Overview The Montague Company is a proud family-owned business with a rich heritage dating back over 150 years. Renowned for its commitment to craftsmanship and quality, the company specializes in manufacturing high-end commercial cooking equipment designed to meet the needs of professional kitchens worldwide.

Essential Duties and Responsibilities:

Receive, log, and coordinate all incoming service requests. Dispatch service calls to appropriate Authorized Service Agents (FASs). Maintain accurate records in service databases and track resolution times. Answer phone calls, and written correspondence from customers, dealers, sales, representatives and services regarding technical information and parts identification Verify warranty information, authorizes service and provides contact information for recommended service agency Provides service agency with pertinent information; may initiate warranty parts orders, as appropriate Troubleshoots problem installations Documents services issues in computer systems Research potential component problems Travels to various locations to investigate service issues Assists in training Assists with parts order entry Interact with production, engineering and sales personnel Draft warranty denial letters Identify potential production issues while in the fieldJoin us to be part of a tradition that values craftsmanship while embracing modern solutions! Bring your technical expertise and passion for service to help our customers succeed—every day is an opportunity to make a difference through quality work and exceptional support. Education and/or

Work Experience Requirements:

Required:

High school diploma GED or equivalent Able to read electrical schematics Minimum 2 years' experience in repair of gas and electrical appliances Knowledge in ventilation systems Strong mechanical aptitude Self-starter and able to multi-task Please apply on our website at link https://www.paycomonline.net/v4/ats/web.php/portal/1D4748A2453A93B509488230FE1DBB25/jobs/254876

Pay:

$33.65 - $38.46 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health savings account Paid time off Vision insurance

Work Location:

In person