Technical Proficiency Full Job Description Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT Check out more about life at ADT here. What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team members are the face of our company in homes and businesses across the country.

What you will do:

You'll play a critical role in delivering exceptional customer experiences through the installation and support of advanced low-voltage systems (under 50V). You'll work hands-on in customer homes, ensuring systems are installed, tested, and configured for optimal performance and reliability. You'll be at the forefront of building customer trust through quality workmanship, technical expertise, and clear communication.

You will:

Install low-voltage wiring and mount devices according to site layouts and routing plans Perform site assessments, system testing, and verify connections including monitoring center communication Troubleshoot technical issues and flag defective materials or job inaccuracies that affect service quality Educate customers on system features, usage, and basic troubleshooting Maintain a safe, clean workspace and follow all safety protocols What you need to be successful: We're looking for tech-savvy, detail-oriented professionals who enjoy working independently, solving problems, and making a direct impact on customer satisfaction. High school diploma or equivalent Valid driver's license with a clean driving record (additional licensing may be required by location) Ability to work evenings, weekends, and holidays as needed Proficiency with computer hardware, software, and network diagnostics Ability to safely operate a company fleet vehicle Strong troubleshooting skills and customer-first communication style Self-directed with solid time management in a fast-paced environment What will set you apart: Prior field technical training is preferred.

How ADT invests in you:

Benefits:

Medical, dental, and vision insurance 401(k) with company match Tuition reimbursement Mileage reimbursement Short- and long-term disability, life insurance, and well-being programs Paid time off Culture of professional development and career growth opportunities. Flexible work schedule to accommodate you and your customers' needs Click here to view our full benefit offerings. Why you'll love working here: We boldly shape the future , embracing change, taking smart risks, and continuously improving to create the best experiences. We lead by taking ownership , empowering you to make decisions, solve problems proactively, and support each other with empathy. We elevate to serve a greater purpose , going above and beyond to earn trust, celebrate wins, and value every perspective. We unite and win together , fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.

Los Angeles Applicants:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants:

Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance. ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. 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