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Expert Technical Solutions

Field Technician POS Support

Pay: $55,000–$65,000/yr

Posted: 1 week ago

Location: Marietta, GA (Onsite)

Last Updated: 5 days ago

Hours: Full-Time

Expires: 10/1/2026

Career Insights for Field Service Technician

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Based on Georgia data

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What they do

A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.

$47,304 / year median in Georgia

+16% projected growth

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Job Description

POS Service Technician - Marietta, GA Expert Technical Solutions has an outstanding opportunity for a POS Service Technician with a fast-growing company in Marietta, GA This is a Permanent opportunity offering competitive salary, excellent benefits, and growth opportunities! Your role will be to provide reliable on-site service to keep POS and Payment systems running smoothly with minimal customer disruption. There will be regular travel within a 90-mile radius of office location; occasional overnight or weekend travel required.

Duties and Responsibilities:

Respond to and resolve service tickets related to POS hardware and software failures
Perform on-site diagnostics, repairs and component replacements when necessary
Communicate clearly and professionally with customers throughout the service process.
Conduct scheduled preventative maintenance and system upgrades
Perform system health checks and resolve configuration issues.
Work with the Support Team to identify recurring issues.
Track service requests using ConnectWise Manage
Ensure all work is logged with detailed notes, resolutions, products, and time.
Escalate major issues effectively while keeping customers informed.
Contribute to standard operating procedures (SOPs) and service playbooks.
Provide insight to help reduce repeat service calls and improve service efficiency.
Collaborate with Installation and Support teams to ensure long-term client satisfaction
Maintain installation tools and company equipment in working order
Track and restock service hardware and supplies as needed
Ensure company vehicles are clean, organized, and maintained weekly

Skills:

Field service, Low-voltage, maintenance and repair, and troubleshooting skills
Strong communication and customer service abilities
POS and payment system experience preferred
Proficiency with remote supports tools (e.g., ConnectWise)
Restaurant or hospitality experience

Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person