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Expert Technical Solutions
Field Technician POS Support
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Job Description
POS Service Technician - Marietta, GA Expert Technical Solutions has an outstanding opportunity for a POS Service Technician with a fast-growing company in Marietta, GA This is a Permanent opportunity offering competitive salary, excellent benefits, and growth opportunities! Your role will be to provide reliable on-site service to keep POS and Payment systems running smoothly with minimal customer disruption. There will be regular travel within a 90-mile radius of office location; occasional overnight or weekend travel required.
Duties and Responsibilities:
- Respond to and resolve service tickets related to POS hardware and software failures
- Perform on-site diagnostics, repairs and component replacements when necessary
- Communicate clearly and professionally with customers throughout the service process.
- Conduct scheduled preventative maintenance and system upgrades
- Perform system health checks and resolve configuration issues.
- Work with the Support Team to identify recurring issues.
- Track service requests using ConnectWise Manage
- Ensure all work is logged with detailed notes, resolutions, products, and time.
- Escalate major issues effectively while keeping customers informed.
- Contribute to standard operating procedures (SOPs) and service playbooks.
- Provide insight to help reduce repeat service calls and improve service efficiency.
- Collaborate with Installation and Support teams to ensure long-term client satisfaction
- Maintain installation tools and company equipment in working order
- Track and restock service hardware and supplies as needed
- Ensure company vehicles are clean, organized, and maintained weekly
Skills:
- Field service, Low-voltage, maintenance and repair, and troubleshooting skills
- Strong communication and customer service abilities
- POS and payment system experience preferred
- Proficiency with remote supports tools (e.g., ConnectWise)
- Restaurant or hospitality experience