A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
Join a Company Built to Grow - Powered by People At Virginia Transformer , we're not just manufacturing custom transformers — we're building power solutions that move the world. As a privately held, organically growing company , we thrive on momentum, innovation, and grit. If you love the thrill of manufacturing, the strategy of an endurance race, and the energy of a fast-moving train — this is your track. We train hard, grow together, and lead with purpose. Every transformer we build is custom, every challenge unique, and every team member essential. We're looking for those ready to lead, fueled by commitment, and driven by impact. One team. One mission. One source.
Position Summary:
Virginia Transformer is seeking a skilled and experienced Field Services Technician to join our team. The Field Services Technician will be responsible for leading on-site service activities, ensuring technical issues are resolved efficiently, and maintaining high standards of customer satisfaction. This position is critical in delivering exceptional field services through hands-on technical expertise, leadership, and communication. This position is based in Pocatello, Idaho.
Key Responsibilities:
On-Site Service Leadership :
On-site work, providing guidance and ensuring adherence to safety and quality standards.
Technical Problem Solving :
Diagnose and resolve technical issues on-site, coordinating with internal teams and customers to implement effective solutions.
Customer Interaction :
Serve as the primary on-site contact for customers, ensuring clear communication regarding work progress, issues, and outcomes.
Scheduling and Coordination :
Assist in coordinating field service schedules to ensure timely completion of jobs and alignment with customer needs.
Training and Mentorship :
Mentor and train junior technicians, sharing knowledge and expertise to build team capability.
Documentation :
Prepare detailed reports of on-site work, including diagnostics, resolutions, and recommendations for follow-up actions.
Equipment Management :
Ensure all necessary tools, parts, and equipment are available and in good condition for on-site work.
Qualifications:
Education :
Associate degree in a technical field or related area is preferred.
Experience :
Prior experience as a field service technician or lead, ideally within the transformer or electrical industry.
Technical Skills :
Proficiency in troubleshooting electrical and mechanical systems. Strong computer skills, particularly in Microsoft Office Suite (Word, Excel, Outlook).
Soft Skills :
Excellent verbal and written communication skills to interact effectively with clients, technicians, and management. Strong organizational skills, with the ability to manage multiple tasks and priorities in a dynamic environment. Ability to remain calm under pressure and solve problems efficiently.
Interpersonal Skills :
Proven ability to work collaboratively in a team setting. Commitment to delivering excellent customer service and resolving issues diplomatically.
Certifications :
Relevant technical certifications (e.g., electrical systems, safety) are a plus. #IND2
Job Type:
Full-time Pay:
From $30.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have ANY felony level criminal charges filed against you in the last 7 years? Do you currently work for or have you previously worked for Virginia Transformer? This position requires regular travel. Are you able to meet the travel requirements of this role?
