Field Service Technician

Department:

Aftermarket / Service Technicians

Location:

Marshall, IL

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Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate's commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

Complete technical training as assigned both at GFC locations and at manufacturer's national training facilities

Develop ability to work independently

Primarily service printers and Multi-Functional Devices

Become proficient in servicing assigned equipment

Troubleshoot basic connectivity issues (print/scan)

Update and maintain machine firmware as needed

Assist in software installations and support

Maintain accurate car stock inventory

Efficiently manage service call assignments based on location and priority levels

Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software

Provide quality customer service with both internal/external customers

Miscellaneous duties as assigned You should have: High school diploma or equivalent

Good organizational skills

Good verbal and written communication skills

Proficient use of company-provided technology such as: laptops, smartphones, and software applications

Ability to pass drug screenings and background checks as required

Ability to lift 75 pounds

Maintain a valid driver's license and appropriate auto insurance as dictated by state requirements

Access to reliable vehicle with secure storage for all company issued property

Preferred Qualifications:

Basic understanding of electronics and mechanical systems

Basic understanding of network connectivity The starting hourly pay range for this role is $20.70 an hour up to $25 per hour. The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers. Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.

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