Field Service Technician - Lexington KY Southeast Banking Systems - 4.4 Lexington, KY Job Details Full-time $17 - $35 an hour 12 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Opportunities for advancement Flexible schedule Life insurance Retirement plan Qualifications Computer operation Customer communication Maintenance inventory management Customer relationship building Parts administration Equipment repair Computer literacy Client rapport building Equipment installation In-person customer service Company vehicle operation High school diploma or GED Electrical security system installation Driver's License Surveillance Customer engagement Computer skills Full Job Description Job Description As a Field Service Technician with Southeast Banking Systems (SBS), you will be a part of a team of distributed field service technicians. You will perform all necessary break-fix service on equipment such as: access control, alarm systems, 2-way audio, CCTV, ATMs, pneumatic tube systems, and other bank equipment. You will serve as the primary customer contact for service, and be responsible for providing great customer service and fostering good relationships with customers. This position will be based out of the employee's home (preferably located in or near Lexington, KY) and will require providing service to customer locations throughout Central/Northern Kentucky (typically a 1 hr driving radius around Lexington). Overnight travel would not be expected. This is a full-time permanent position.

Primary duties include:

• Installing and maintaining security and bank equipment
• Providing customers with friendly, professional, and efficient service
• Creative and critical thinking skills to troubleshoot and repair complex electronic and mechanical equipment
• Supporting other technicians and working as a team on complex problems
• Accurately reporting service data, inventory management, expenses, and time through phone apps
• Completing preventive maintenance inspections
• Establishing relationships of trust and friendliness with each customer location
• Maintaining effective communication with sales team and office team members
• Developing working knowledge of all equipment, operating standards, practices, and procedures. Pursuing continuing training opportunities.
• Proactive and independent management of all job responsibilities and customers
• Represent Southeast Banking Systems through professional competency and care Experience and Qualifications Required
• Between 2 and 30 years of technical service and installation experience on low-voltage security equipment such as alarm, access control, or video surveillance systems, and/or financial equipment such as ATMs, locks, and pneumatic tube systems - preferably in financial, healthcare, education, or government facilities.
• Valid driver's license and safe driving record
• High-school diploma or GED
• Computer and smart phone literate
• Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment
• Acceptance of exposure to the outside elements
• Ability to be on-call on weekends and holidays on rotational basis (for additional pay)
• Exceptional customer service relationship skills are needed
• Ability to organize and manage truck based inventory, stock parts, and tools
• Sense of urgency, organizational skills, professional presence and work in team environment
• Ability to pass driving, background and drug tests Compensation and Benefits
• Pay will be hourly based on experience. Eligible for overtime at 1.5x.
• Paid time off, sick days, and federal holidays
• 401k matching program
• Health and dental insurance provided after first month of employment
• Company vehicle or compensation for use of personal vehicle
• Training, direction, and opportunities for career advancement
• Annual and holiday bonuses as well as annual raises based on performance Company Summary Southeast Banking Systems is a family-owned business started in 1983 to meet the needs of financial institutions for the highest quality security equipment and service.

We now provide consultation, training, installation, and service on ATMs, access control, alarms, video surveillance, drive-up systems, safes, and specialized banking equipment to the financial industry as well as healthcare and government facilities. We pride ourselves on having the most capable and friendly service. We are now serving a variety of markets across nine states. We are hoping to fill this position quickly, so please apply soon!

Job Type:

Full-time Pay:

$17.00 - $35.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance Application Question(s): What brand of ATM does Southeast Banking Systems sell and service? What relevant experience do you have that would make you a good candidate for this position?

Education:

High school or equivalent (Preferred)

Experience:

Alarm, Access Control, or Video Surveillance:

1 year (Preferred) Equipment repair: 1 year (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

On the road