Diagnose basic mechanical, software, network, and system failures using established procedures
Service and repair designated equipment to Canon standards and specifications
Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics
Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance
Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned
Maintain all technical information and Canon property assigned and provide direction to less experienced technicians
Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

About You:

The Skills & Expertise You Bring\nPlease note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include

COVID-19

vaccination and other measures relating to

COVID-19.

\nWe're looking for a dedicated individual with:

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
The ability to travel (valid driver's license and acceptable driving record necessary).
The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).\nWe are providing the anticipated rate for this role: $21.50
$30.

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