A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
Montana Internet Field Technician Our Field Technicians are the heart & soul of Montana Internet, and we're looking for motivated individuals to join our team. If you are customer-oriented, enjoy working outdoors, have some construction or trade skills, are a natural problem-solver, and aren't afraid of heights or an IP address, we'd love to meet you! Montana Internet Field Technicians perform installations, repairs, and upgrades of both our fixed-wireless access (FWA) and Fiber (Yes, Fiber!) broadband services across Helena, Boulder, Townsend, Jefferson County, Great Falls, and points in between.
Please apply if you:
Enjoy working on your own while also collaborating with a team Have a desire to contribute and innovate Are detail-oriented Type efficiently enough to document your work Can walk someone through connecting a smart TV to WiFi Comfortable using power tools Have a clean driving record and a valid driver's license Have a high school diploma or equivalent Ability to communicate effectively & professionally with customers Safety conscious and oriented Enjoy working in all weather conditions Want to work for an awesome, local, award-winning, high-speed broadband internet provider
Schedule:
Monday-Friday, 8:00 AM to 5:00 PM. Occasional evening and weekend overtime may be required, along with participation in an on-call holiday rotation to support outage response.
Essential Job Functions:
Perform Site Surveys to determine serviceability Install new service for customers Comfortable with heights and able to complete Tower Climbing Certification Diagnose & troubleshoot connectivity problems during service visits Configure routers & customer devices as needed Perform equipment upgrades for existing customers Keep accurate & current inventory & vehicle maintenance logs Maintain company-issued assets, including tools, equipment, and vehicles Provide the highest level of customer experience in all interactions with customers Safely drive a company vehicle while utilizing the most efficient route Must be able to lift and carry 50 lbs., including ladders, equipment, tools, etc. Other related duties as directed We offer: Medical Insurance with 100% employer-paid premium for employee, spouse, and dependents Health Savings Account (HSA) Aflac supplemental benefits. Company-paid term life insurance in the amount of $50,000.00, payable to the beneficiaries of your choice. Paid time off and Sick time start accruing on your first day of employment Paid holidays, plus an additional "floater" holiday of your choosing. Company-paid home internet connection. Montana Internet is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Montana Internet makes hiring decisions based solely on qualifications, merit, and business needs at the time.
