Field Service Technician Brown Carbonic East Syracuse, NY Job Details Full-time $24 - $30 an hour 12 hours ago Qualifications Microsoft Word Customer communication Microsoft Excel Interpersonal skills Electrical work Word embeddings Construction site experience Driving Electrical maintenance Associate's degree Full Job Description Join Brown Carbonic's industry leading Food & Beverage team as a Technical Service Representative. We are increasing food safety and product quality, enhancing sustainability and boosting operational efficiency. We provide cleaning and sanitation solutions to food, beverage, and laundry manufacturing environments through a dual focus on sales and technical service/consultation to new and existing customers. This candidate will manage a large territory covering, but not limited to, Syracuse, Binghmaton, Watertown, Utica, and Elmira. Purpose/Objective A Technical Service Representative is responsible to provide support for multiple customers as assigned across the region, including timely installation and preventative maintenance support of Brown Carbonic owned and maintained programs and equipment. This is to assure continued effectiveness of the Brown Carbonic equipment and systems and other related equipment. Also provide emergency support as required. In addition to support of Antimicrobial programs/systems, the Technical Service Rep will be responsible for assisting the region with other technical service support for F&B Cleaning & Sanitation programs. Including service of soft drinks, ice machines and bulk CO2 tanks. Main Responsibilities Assist in new equipment installations and updates, customer training, component and device rebuilds Manage and respond to emergency system problems within Food and Beverage accounts when needed Manage, schedule and perform regular support calls, covering multi-state radius, maximizing the performance of equipment and chemistry which will enable customer's business to operate at optimum efficiency, scheduling in other divisional or contractual resources as needed. Promote the value of the Brown Carbonic service and business model in support of sales growth within the customer's organization while constantly preserving good customer relations Effectively monitoring and handling of replacement devices as well as replacing defective and/or worn devices from field stock or site inventory. Maintain inventory at minimum level as necessary for effective execution of regular and emergency calls at the sites as well as a store for the site personnel to pull from to assist with minor repairs to insure as high of up-time performance as possible Generate and provide meaningful reports for each site visit documenting service and value-added support and distribute to customer. All service work must be handled in the safest manner possible using safety equipment and procedures to meet Brown Carbonic criteria as well as that of the location in which the work is performed Other duties as assigned

Basic Qualifications:

Ability to travel throughout the Upstate New York. Strong mechanical and electrical aptitude Technical training and construction background also a plus Experience involving process equipment within the food industries or similar a plus Ability to listen and work with many levels of Brown Carbonic associates and plant personnel Good verbal and written communication skills are a must. Computer skills required Microsoft Word and Excel along with company specific programs

Physical Requirements:

Sit :

Occurs on a frequent basis throughout the shift. Sitting would occur mainly while driving to and from appointments, while completing paperwork in the office and while conducting meetings with customers.

Stand :

Occurs on a frequent basis, for varying lengths of time, while conducting repairs, Maintenance and assessing the equipment and systems.

Walk :

Occurs on a frequent basis while moving to and from the vehicle for conducting customer calls, while performing Maintenance and while meeting with customers.

Climb :

Occurs on a frequent basis while moving to and from the vehicle and around the sites to conducting repairs and while meeting with customers. The types of items required to be climbed could include steps, ladders, or platforms and surfaces vary and may be carpeted, tiled, concrete or grating.

Lifting :

Occurs when carrying a brief/computer case or a tool case daily. The TSR position requires a medium degree of strength. The amount of lifting / carrying associated with this work is as follows: 100 pounds maximum - installing repair type equipment; 50 pounds to move travel tool box or equipment 10-30 pounds frequently - tool bag, or components

Job Type:

Full-time Pay:

$24.00 - $30.00 per hour