Field Service Technician-Gigaphoton Posting Start Date:

7/20/26 Job Location (Short): Malta, York, USA, 12020

Requisition ID:

36392

Onsite or Remote:

Onsite Position Join Komatsu and Be Part of Something Big! Job Overview Responsible for progressing through structured learning and on-the-job training to support the installation, maintenance, troubleshooting, and repair of equipment, machinery, and technical systems at customer sites. This role is designed to develop the foundational technical, safety, and customer service capabilities required for advancement to the Field Service Engineer position. Key Job Responsibilities Participate in structured training to develop technical proficiency in preventive maintenance, troubleshooting, laser theory, parts identification, tooling, and installation procedures.\nAssist with on-site installation, maintenance, and repair activities in accordance with established procedures, safety requirements, and customer expectations.\nLearn to use required service tools, systems, and software, including Windows-based applications, Microsoft Outlook, Microsoft 365, OneDrive, and designated technical analysis tools.\nResearch and help resolve hardware and software issues under the guidance of experienced field service personnel.\nSupport root cause analysis by gathering data, documenting findings, and contributing to corrective action planning as directed.\nProvide logistics support, including moving parts into position at customer sites, coordinating shipment of parts, and documenting parts identification and replacement activity.\nMaintain training schedules, track on-the-job development, and demonstrate continuous improvement in technical capability and job performance.\nCommunicate and escalate issues promptly to supervisors or designated team members to support timely problem resolution.\nWork overtime as needed to meet business and customer requirements while maintaining compliance with all safety standards and procedures.

Qualifications/Requirements Required Skills:

High school diploma or GED required; associate degree, military experience, or comparable technical training preferred.\nDemonstrated aptitude, initiative, and willingness to learn in a technical service environment.

Preferred Skills:

Effective verbal and written communication skills.\nAbility to develop knowledge of laser theory, installation processes, and maintenance practices.\nAbility to learn and apply designated technical systems and analytical tools, including eGwork, Nettool, ReDeeM, Fabscape, macros, and related applications.\nAbility to learn and perform specific portions of Field Service Technician duties in accordance with prescribed methods and standards.\nAbility to develop troubleshooting skills for diagnosing and resolving computer hardware and software issues.\nDemonstrated potential to develop effective time management, problem-solving, troubleshooting, and multitasking skills.\nCritical thinking skills and the ability to progress in learning during the first year in the role. Additional Information Physical movement requirements include the ability to remain in a stationary position, move throughout the work area, access equipment and materials, and travel within customer or company facilities as needed.

Mental Requirements:

Ability to read, comprehend, and apply technical documents, procedures, and data.\nAbility to develop strong problem-solving skills, maintain concentration, and apply close attention to detail when addressing technical issues.\nStrong organizational skills and the ability to manage multiple priorities effectively.\nAbility to communicate clearly and professionally with internal and external customers.\nAbility to follow established processes, protocols, and safety requirements.\nAbility to apply established procedures accurately and in a timely manner.\nAbility to inspect work areas and identify potential safety concerns.\nAbility to manage workload demands, competing priorities, and ambiguity in a professional manner.\nAbility to complete work within established deadlines.

Emotional Intelligence Requirements:

Ability to remain composed and professional in situations involving stress, deadlines, or challenging interactions.\nAbility to manage priorities effectively to achieve targeted performance outcomes.\nAbility to maintain effective and collaborative working relationships with managers, peers, customers, and other stakeholders, using tact and professionalism as appropriate.\nAbility to recognize how communication style and behavior affect others and adjust appropriately to support effective teamwork.\nDemonstrates self-motivation, sound professional judgment, and leadership potential appropriate to the role.\nDemonstrates accountability for work quality, accuracy, and follow-through. Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays $NA. The actual offer will consider a wide range of factors, including experience and location. Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Health benefits:

Medical, dental, vision, HSA, wellness programs, etc.\n401k and/or employee savings programs\nEmployee time off (vacation and designated holidays)\nEmployee and family assistance programs\nDisability benefits\nLife insurance\nEmployee learning and development programs Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com. EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 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