Field Service Technician

CONTROLTEK

Employee Job Description Job Title:

Field Service Representative Hiring Manager:

Technical Business Manager Position Summary The Field Service Representative (FSR) is responsible for installing and repairing all assigned Electronic Article Surveillance (EAS) and Radio Frequency Identification (RFID) systems, training customers on the use of systems, and completing on-site surveys as required. Assisting Client Solution Providers (CSPs) is also a requirement, as needed. Responsibilities Installs and maintains

EAS/RFID

products and systems on scheduled activities, assigned by

CONTROLTEK.

Maintains accurate parts, tools, and documentation inventory. Maintain company vehicles in accordance with Vehicle Policy. Maintains daily requirements for documentation, CONTROLTEK portal system updates and timely communications. Practices safety procedures and incorporates safety standards into all activities. Trains customers on the use of

EAS/RFID

systems. Works with internal services department to ensure service and installation standards and responsiveness are met. Interfaces with customers to resolve installation and service issues. Provides site surveys, photos, and related documentation for sales/services as required. Interfaces with other departments to maximize efficiencies, effectiveness and profitability throughout the installation and service process. Works with other field resources and internal departments to meet established goals and objectives while maintaining profitability within the Client Solutions Delivery Organization. Attend in person and online training, certifications and continuing education as assigned. Deliver a positive customer service experience. Doing it right the first time Preferred Qualifications 2-year AA degree or BSET in electronics, equivalent military training or industry experience. Possess 3 minimum skills/certifications (out of 6): o Project management o BICSI Certification o Network Certification o EAS Certification o RFID Certification o

CCTV/NVR

Certification Experience with electronic test equipment and digital meters. Valid driver's license in current state of residence. Ability to obtain state and local low-voltage licenses. Ability to read and understand blueprints and technical documentation. Understanding of customer requirements. Computer proficiency (Word, Excel, e-mail). Strong verbal and written communication skills. Attention to detail and proven ability to produce quality work. Ability to work independently and in a team environment. Ability to communicate technical issues to customers. Strong problem solving and customer service skills.

Physical Demands:

Ability to lift at least 55 lbs. and 25 lbs. overhead. Ability to work on lifts, ladders, and new and existing construction sites. Ability to travel to client locations for service or installation projects (100% travel required).

Work Environment:

Customer locations. New and existing construction sites. Company vehicle. Travel outside employee region may also be required.

Job Type:

Full-time Pay:

$55,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance

License/Certification:

low voltage, network or electrical (Preferred) Willingness to travel: 100% (Required)

Work Location:

On the road