Back to jobs New Field Service Technician II - Boardman, OR Boardman, Oregon, United States Apply At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets.

PURPOSE OF POSITION

The purpose of the Field Service Technician Level II role is to is to perform start-up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment. This position requires strong diagnostic skills, sound judgment, and the ability to resolve moderately complex technical issues with minimal supervision. The Field Service Technician Level II serves as a trusted customer contact in the field and may assist with providing guidance, support, and on-the-job training to entry-level technicians.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

ESSENTIAL FUNCTIONS

Independently perform start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products. Install and modify electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring. Attend project meetings and support coordination with contractors, clients, Project Managers, and internal IEM teams. Analyze system failures, identify root causes, and determine appropriate corrective actions for moderately complex technical issues. Troubleshoot electrical circuits, control wiring, and networking Coordinate with Project Managers, manufacturing facilities, engineering, or other internal support teams to resolve product, commissioning, or customer-reported issues in the Accurately document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements. Assist with training, mentoring, shadowing, or on-the-job support for Level I technicians, as Perform other duties as assigned by

COMPETENCIES

Technical Knowledge:

Demonstrates working knowledge of electrical, mechanical, and field service concepts, including equipment start-up, commissioning, installation, testing, troubleshooting, and repair.

Safety and Compliance:

Follows company, customer site, and industry safety requirements, including proper use of PPE, tools, equipment, and applicable safe work

Diagnostic and Problem-Solving Skills:

Uses sound judgment to identify technical issues, analyze system failures, determine root cause, and support appropriate corrective actions. Attention to

Detail:

Accurately follows wiring diagrams, drawings, schematics, work instructions, checklists, and documentation requirements to support safe, high-quality

Communication:

Communicates clearly and professionally with customers, contractors, Field Service Leads, Project Managers, internal teams, and management regarding project status, technical issues, and follow-up needs.

Teamwork and Collaboration:

Works effectively with other technicians, Field Service Leads, project teams, manufacturing teams, and internal support groups to complete assigned work and resolve field issues.

Customer Focus:

Maintains professionalism while working at customer sites and serves as a reliable field contact by being responsive, respectful, and solution-oriented.

Independence and Accountability:

Performs assigned field service work with minimal supervision, manages responsibilities appropriately, and escalates issues when additional support or approval is needed.

Organization and Documentation :

Manages assigned tasks, tools, parts, service documentation, corrective actions, and follow-up items accurately and timely.

Mentorship and Knowledge Sharing:

Provides guidance, support, shadowing, or on-the-job training to Level I technicians as needed.

Quality of Work:

Completes work accurately, safely, and in accordance with IEM standards, customer requirements, and project expectations.

EDUCATION AND EXPERIENCE

Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred. 1+ years of experience supporting switchgear start-up and commissioning Minimum of 1-3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred. Working knowledge of electrical, mechanical, and power distribution systems Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation. Ability to safely use hand tools, power tools, and electrical testing Strong diagnostic, problem-solving, and troubleshooting skills Good verbal and written communication skills, including the ability to provide clear updates to customers, contractors, Project Managers, and internal teams. Ability to work independently with minimal supervision and escalate issues appropriately when additional support is needed. Strong organizational skills with the ability to accurately document service activities, corrective actions, parts usage, and follow-up items. Ability to assist with training, mentoring, or shadowing Level I technicians as

PHYSICAL/MENTAL/ENVIRONMENTAL

Physical Demands:

Activities:

Sitting - 20% Walking/Standing - 80%

Lifting:

Must be able to bend, lift, and carry equipment and materials up to 50lbs.

Vision:

Long periods of close work on technical equipment, drawings, and computer screens.

Travel:

Occasional travel (up to 75%) may be required to IEM regional field offices and vendor sites.

Mental Demands:

Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment.

Environment:

climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed. Why Join IEM At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey. Learn more about IEM at https://www.iemfg.com We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers Recruiting Scams Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy. Create a Job Alert Interested in building your career at Industrial Electric Manufacturing? Get future opportunities sent straight to your email. Create alert Apply for this job

• indicates a required field Quick Apply with MyGreenhouse First Name
• Last Name
• Preferred First Name Email
• Phone Country
• Phone
• 244 results found No results found Afghanistan +93 Åland Islands +358 Albania +355 Algeria +213 American Samoa +1 Andorra +376 Angola +244 Anguilla +1 Antigua & Barbuda +1 Argentina +54 Armenia +374 Aruba +297 Ascension Island +247 Australia +61 Austria +43 Azerbaijan +994 Bahamas +1 Bahrain +973 Bangladesh +880 Barbados +1 Belarus +375 Belgium +32 Belize +501 Benin +229 Bermuda +1 Bhutan +975 Bolivia +591 Bosnia & Herzegovina +387 Botswana +267 Brazil +55 British Indian Ocean Territory +246 British Virgin Islands +1 Brunei +673 Bulgaria +359 Burkina Faso +226 Burundi +257 Cambodia +855 Cameroon +237 Canada +1 Cape Verde +238 Caribbean Netherlands +599 Cayman Islands +1 Central African Republic +236 Chad +235 Chile +56 China +86 Christmas Island +61 Cocos (Keeling) Islands +61 Colombia +57 Comoros +269 Congo - Brazzaville +242 Congo - Kinshasa +243 Cook Islands +682 Costa Rica +506 Côte d'Ivoire +225 Croatia +385 Cuba +53 Curaçao +599 Cyprus +357 Czechia +420 Denmark +45 Djibouti +253 Dominica +1 Dominican Republic +1 Ecuador +593 Egypt +20 El Salvador +503 Equatorial Guinea +240 Eritrea +291 Estonia +372 Eswatini +268 Ethiopia +251 Falkland Islands +500 Faroe Islands +298 Fiji +679 Finland +358 France +33 French Guiana +594 French Polynesia +689 Gabon +241 Gambia +220 Georgia +995 Germany +49 Ghana +233 Gibraltar +350 Greece +30 Greenland +299 Grenada +1 Guadeloupe +590 Guam +1 Guatemala +502 Guernsey +44 Guinea +224 Guinea-Bissau +245 Guyana +592 Haiti +509 Honduras +504 Hong Kong SAR China +852 Hungary +36 Iceland +354 India +91 Indonesia +62 Iran +98 Iraq +964 Ireland +353 Isle of Man +44 Israel +972 Italy +39 Jamaica +1 Japan +81 Jersey +44 Jordan +962 Kazakhstan +7 Kenya +254 Kiribati +686 Kosovo +383 Kuwait +965 Kyrgyzstan +996 Laos +856 Latvia +371 Lebanon +961 Lesotho +266 Liberia +231 Libya +218 Liechtenstein +423 Lithuania +370 Luxembourg +352 Macao SAR China +853 Madagascar +261 Malawi +265 Malaysia +60 Maldives +960 Mali +223 Malta +356 Marshall Islands +692 Martinique +596 Mauritania +222 Mauritius +230 Mayotte +262 Mexico +52 Micronesia +691 Moldova +373 Monaco +377 Mongolia +976 Montenegro +382 Montserrat +1 Morocco +212 Mozambique +258 Myanmar (Burma) +95 Namibia +264 Nauru +674 Nepal +977 Netherlands +31 New Caledonia +687 New Zealand +64 Nicaragua +505 Niger +227 Nigeria +234 Niue +683 Norfolk Island +672 North Korea +850 North Macedonia +389 Northern Mariana Islands +1 Norway +47 Oman +968 Pakistan +92 Palau +680 Palestinian Territories +970 Panama +507 Papua New Guinea +675 Paraguay +595 Peru +51 Philippines +63 Poland +48 Portugal +351 Puerto Rico +1 Qatar +974 Réunion +262 Romania +40 Russia +7 Rwanda +250 Samoa +685 San Marino +378 São Tomé & Príncipe +239 Saudi Arabia +966 Senegal +221 Serbia +381 Seychelles +248 Sierra Leone +232 Singapore +65 Sint Maarten +1 Slovakia +421 Slovenia +386 Solomon Islands +677 Somalia +252 South Africa +27 South Korea +82 South Sudan +211 Spain +34 Sri Lanka +94 St.

Barthélemy +590 St. Helena +290 St. Kitts & Nevis +1 St. Lucia +1 St. Martin +590 St. Pierre & Miquelon +508 St. Vincent & Grenadines +1 Sudan +249 Suriname +597 Svalbard & Jan Mayen +47 Sweden +46 Switzerland +41 Syria +963 Taiwan +886 Tajikistan +992 Tanzania +255 Thailand +66 Timor-Leste +670 Togo +228 Tokelau +690 Tonga +676 Trinidad & Tobago +1 Tunisia +216 Turkey +90 Turkmenistan +993 Turks & Caicos Islands +1 Tuvalu +688 U.S. Virgin Islands +1 Uganda +256 Ukraine +380 United Arab Emirates +971 United Kingdom +44 United States +1 Uruguay +598 Uzbekistan +998 Vanuatu +678 Vatican City +39 Venezuela +58 Vietnam +84 Wallis & Futuna +681 Western Sahara +212 Yemen +967 Zambia +260 Zimbabwe +263 Location (City)

• Locate me Resume/CV
• Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you willing to live (permanent residence) within a 1 hour commute of Ashburn, VA?
• Select... Do you have a current valid Drivers License?
• Select... Do you have any experience working with LV or MV Electrical Switchgear?
• Select... Have you ever been employed by IEM or IPS?
• Select... Why do you feel you are a strong fit for this position? LinkedIn Profile Are you at least 18 years of age?
• Select... What is your desired salary?
• Are you legally authorized to work in the United States? (Proof of identity and eligibility will be required upon employment.)
• Select... Do you have an unrestricted right to work and remain in the United States without sponsorship now or in the future?
• Select... Can you perform the essential functions of the position for which you are applying, with or without reasonable accommodation?
• Select.

.. Is there anything else you would like us to know about you? Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Industrial Electric Manufacturing's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability.