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Field Service Technician
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Based on Pennsylvania data
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What they do
A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
$51,465 / year median in Pennsylvania
+9% projected growth
Job Description
We also offer:
Medical Coverage:
Choose between a fully covered HDHP with H.S.A or a Buy-Up Plan, both paired with an HRA. Dental and Vision Insurance Short-Term and Long-Term Disability Health Care and Dependent Care Spending Account (FSA) Life Insurance (with optional upgrades) 401(k) Plan with 3% Safe Harbor Contribution Employee Assistance Program Generous PTO, Vacation and 12 paid Holidays Paid Maternity/Parental Leave Flexible Work Schedules Main Duties and Responsibilities Follow all Bender Inc. Safety Policies and Procedures, as well as the safety requirements of our customers where applicable. Immediate reporting of any safety violations or concerns. Perform on site commission and periodic testing of power distribution equipment for Health Care Facilities according to NFPA 99 standard. Train installation contractors, hospital staff, and 3rd party service partners on proper use and maintenance of BENDER products and solutions. Compile data and prepare professional test report packages for customer record. Provide on call (24/7) technical product field support service. Troubleshoot and perform basic warranty analysis and repair of on-site equipment. Continuously update and improve BENDER and competitor product knowledge. Provide internal stakeholders, identified facility administration, and key maintenance personnel for promotion of annual testing and maintenance contracts. Report customer feedback for quality, marketing, and new product development. Other Duties Mentor associated interns as required. Complete reports and metrics as required by management. Assist in the development and continual maintenance of process, procedures, and supporting documentation as required by management. Provide input to operations, marketing, and engineering to continually optimize inter-department workflows. Assist in the active promotion of retrofit, accessory, and custom application sales. Other duties as assigned by supervisor. Requirements Educational and Experience Requirements 2 year Associates Degree or equivalent (e.g. certified electrician) Minimum 3 years' experience in Electrical Technology, Biomedical Technology or similar technical field Working knowledge of National Electrical Code (NFPA 70) and safe electrical installation and testing techniques Ability to read/understand schematic drawings, panel schedules, and specifications Strong computer skills and basic knowledge of communications networking Must be highly efficient with Microsoft Office tools (Word, Excel, PowerPoint, & Outlook) Other Requirements Required travel up to 90% of scheduled work time (passport required) Extremely efficient with detail-oriented assignments while multitasking and meeting deadlines Possess confidentiality, integrity and professionalism High energy / motivated personality Willingness to learn new things Ability to work both independently and with a team Physical & Cognitive Demands Frequent sitting for extended periods of time Frequent extended periods of walking and standing Frequent operation and use of computer Frequent lifting and moving of 10-45 pounds Frequent use of power tools, measurement tools, and hand tools Frequent stooping, bending, crouching, reaching or crawling Position requires manual dexterity and the ability to use hands/fingers, touch and feel Must be able to communicate effectively in English, including speaking, reading, writing, and listening. Specific vision abilities include close vision, distance vision, depth perception and ability to adjust focus Capable of adequate judgement, decision making, reasoning, comprehension, strong English written and verbal communication and stress control. Incumbent must have the ability to count accurately, add, subtract, multiply, divide and record, balance and check results for accuracy. Must be able to understand and follow basic English instructions and guidelines, complete routine paperwork, as well as prioritize work schedule Work Environment This position operates in mixed environments including but not limited to: Office environment- average indoor conditions and noise. Healthcare critical patient care spaces
- average indoor conditions and noise, occasional blood, urine, and/or bodily fluids within visible proximity of work area. Construction sites
- may or may not be heated or cooled, occasional high noise and construction vehicular traffic.