Field Service Technician

Field Service Technician Greenville, NC Job Details Full-time 1 day ago Qualifications Jira Network troubleshooting Incident management SCCM Procedural guides Technical documentation Laptop (troubleshooting support) iOS Equipment troubleshooting Mid-level Windows Printer (troubleshooting support) Software installation Android Java Associate's degree in information technology Computer hardware Customer support ticket management Microsoft Teams macOS ServiceNow IT IP networking Productivity software 1 year Equipment inventory management Associate's degree Antivirus software Escalation handling Developing technical user guides PowerShell CompTIA A+ Intune Active Directory management Information Technology Full Job Description Attindas Hygiene Partners designs, manufactures, and markets absorbent hygiene products. The company sells adult incontinence and infant diapers, among other products, into the healthcare, retail, and direct-to-consumer channels under brands including Attends, Indas, and Comfees as well as a wide range of private label brands for retailers.

Mission:

We champion health, dignity, and comfort.

Vision:

To be a global leader in absorbent hygiene by meeting consumers' diverse needs through effective, affordable, and widely available personal care solutions.

Our Values:

Personal, Agile, Innovative, and Integrity Location :

Greenville, NC Role Summary The Field Service Technician (FST) provides voice coverage for the IT Service Desk by answering calls, creating and updating incident and request tickets, and delivering first-level IT support. The FST monitors assigned tickets, documents troubleshooting steps and outcomes, and ensures issues are recorded, tracked, and resolved in accordance with IT policy. This position provides Tier 1 technical support for software, hardware, and network issues for the Greenville and Raleigh offices, including workstation setup and configuration, account and access support, printer and peripheral troubleshooting, and basic connectivity issues. The FST partners with other IT team members to escalate complex issues when needed, follows established procedures, and supports on-site and remote employees in a friendly and professional manner. Key Responsibilities Process incoming calls to the IT Service Desk and provide first-level IT support Diagnose technical issues (networking, hardware, software) both on-site and remotely and perform necessary repairs Set up, configure, and upgrade desktops, laptops, printers, and software applications Maintain accurate logs of service calls, repairs, and inventory management via ticketing system Troubleshoot and resolve hardware and software issues with a high degree of proficiency Respond to tickets promptly and recognize when escalation is needed Own tickets through the full lifecycle (intake, troubleshooting, resolution, and closure) and provide timely status updates to customers Support user onboarding and offboarding tasks, including equipment provisioning/collection and basic account and access requests Create and maintain basic support documentation (how-to guides, known issues, and standard procedures) to improve consistency and reduce repeat incidents Assist with endpoint imaging, deployments, and routine software installs/updates in coordination with IT standards and schedules Required Qualifications 1 year experience working in a Help Desk/Call Center environment supporting end users CompTIA A+ certification; OR an Associate's degree in Computer Information Technology (or related field) plus at least 2 years of Help Desk/Call Center experience supporting end users Preferred Qualifications Microsoft Windows 10 and Windows 11 operating systems Experience working in a ticketing system (e.g., EasyVista, ServiceNow, Jira Service Management, or similar) Familiar with video conferencing systems Familiar with macOS/Android/iOS operating systems Familiar with Microsoft Teams and other collaboration applications Knowledge of Active Directory Knowledge of networks (LAN/WAN, TCP/IP, IP address, etc.) Familiar with remote access support (VPN, MFA, and remote troubleshooting tools) Microsoft Office Suite Software and hardware troubleshooting and installation Basic scripting skills (e.g., PowerShell) for troubleshooting and automation Printer troubleshooting and installation PC imaging and deployment Experience with endpoint management tools (e.g., Microsoft Intune, SCCM/MECM, or similar) Familiar with antivirus management software and routine maintenance Familiar with commonly used software applications (e.g., Java, Flash, etc.) Familiar with Internet and mobile technologies and products