Custom Klimates is a growing HVAC company looking for a Service Manager to lead the service operations of the business. This hybrid roles combines leadership, technical expertise, and process improvement for someone who thrives in a fast-paced, team-first environment and wants to help build systems needed to scale, mentor technicians, and directly impact company growth. You'll play a key role in managing day-to-day service operations, service scheduling, customer communication, technician oversight, and software use for dispatching and invoicing. You'll also be responsible for helping develop our team, ensuring quality service, and stepping in when complex jobs require a senior tech. This role works closely with ownership and interacts directly with customers, employees, suppliers, and vendors. This is a leadership role for someone who's ready to help shape the future of a small, growing company — not just manage what exists.

OUR VALUES

We're looking for leaders who are: DRIVEN •

COMMUNICATIVE

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POSITIVE

•

OWNERSHIP-MINDED

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TEAM-FIRST POSITION OVERVIEW

We are hiring a Service Manager / Lead Technician Hybrid to lead and grow our service department. This role combines leadership, operations, and hands-on technical work . You'll oversee daily service operations, scheduling, technician performance, and customer experience — while remaining active in the field for complex jobs, peak demand, and mentorship. This role works closely with ownership and plays a key part in company growth.

KEY RESPONSIBILITIES

Oversee daily service operations, dispatching, and scheduling Lead, train, and mentor HVAC technicians Provide technical support on complex service calls Manage escalated customer issues with professionalism Track KPIs, service performance, and margins Improve systems, processes, and workflow Step into the field as needed during busy periods

WHAT WE'RE LOOKING FOR

5+ years HVAC field experience (leadership preferred) Strong troubleshooting and diagnostic skills EPA 608 required;

NATE / OSHA

preferred Comfortable with service software and office tools Strong communication and people leadership skills Clean driving record and background check required

COMPENSATION & BENEFITS

Competitive pay (salary or $32-$42/hr equivalent) Quarterly performance-based bonus 100% employee medical insurance Dental & vision options Company-matched retirement plan Company vehicle, tools, phone/iPad, and uniforms Paid training & clear career growth path

SCHEDULE

Full-time, Monday-Friday On-call rotation required Occasional evenings, weekends, or holidays as needed

Location:

Hybrid role based in Canton, GA 30114

Pay:

$7,500.00 - $12,000.00 per month

Benefits:

Company truck Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Fuel card Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tools provided Tuition reimbursement Vision insurance

Work Location:

Hybrid remote in Canton, GA 30115