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ND
Norwalt Design Inc.
Service Tech (Traveling)
Career Insights for Field Service Technician
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What they do
A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
$49,313 / year median in Texas
+20% projected growth
Job Description
Norwalt is seeking a Field Service Technician to be our hands-on presence at customer facilities — installing new equipment, diagnosing issues in the field, and keeping high-speed automated production lines running. This role spends roughly 60% of its time traveling to customer sites. Every job comes with a full briefing in advance — parts, known issues, and site details — so you show up prepared. You'll report to the Service Manager and the Director of Operations, with day-to-day support from the Service Manager. Travel is scheduled within a normal work week whenever possible; when off-hours work is unavoidable, it's compensated. What You'll Do
- Install and commission new automated machinery at customer sites, including line-up, run-off, and testing at the Norwalt facility before shipment
- Diagnose and resolve equipment issues on-site, working directly with customer operators and maintenance staff
- Rebuild and repair components on previously installed custom automation equipment
- Recommend spare parts and upgrades for worn or outdated components, in coordination with the Service Manager
- Help customers put together spare parts orders
- Submit service reports and expense reports promptly after each trip What You Bring
- 4+ years of hands-on experience with automated machinery
- Comfort reading pneumatic and electrical schematics
- Solid math skills, including fractions and decimals
- Working computer literacy; CAD exposure is a plus but not required
- Familiarity with basic hand and power tools is helpful but not required
- A valid driver's license and a clean driving record
- Willingness to travel frequently, including overnight and multi-day trips Physical Requirements
- Able to lift and carry up to 45 lbs, including from below waist height to overhead
- Able to stand, walk, bend, reach, kneel, stoop, and climb stairs for extended periods — sometimes over long distances — as part of daily site work About Norwalt Since 1971, Norwalt Design Inc.