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Revolution Technologies, LLC
Printer & Copier Field Service Technician
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Job Description
Position Overview We are seeking an experienced Printer & Copier Field Service Technician to provide dedicated onsite support at a large customer facility in Katy, TX. This is a hands-on technical service position focused on the break/fix repair, troubleshooting, preventative maintenance, and installation of printers, copiers, MFPs, and related imaging equipment . The ideal candidate has previous experience servicing printer/copier equipment and is comfortable diagnosing mechanical, electrical, connectivity, and print-quality issues while providing professional customer-facing support. Responsibilities Diagnose, troubleshoot, repair, and maintain printers, copiers, MFPs, and related equipment. Perform break/fix repairs and preventative maintenance. Diagnose mechanical, electrical, paper-handling, connectivity, and print-quality issues. Replace defective parts and ensure equipment is returned to proper operating condition. Install equipment, printer supplies, consumables, and replacement components. Respond to dispatched service and supply calls within established SLA requirements. Manage service calls from initial acceptance through troubleshooting, repair, documentation, and closure. Communicate with customers regarding service status, estimated completion times, and resolutions. Maintain accurate service records and technical documentation. Manage local parts inventory, including tracking parts usage and returns. Perform meter reads and assist with printer fleet assessments. Provide basic product training and guidance to end users. Assist with printer deployments and implementation of print technology and support services. Maintain a professional appearance and provide excellent onsite customer service. Qualifications Hands-on break/fix experience servicing printers and/or copiers is required. 2-5 years of experience servicing printers, copiers, MFPs, hard-copy devices, or imaging equipment preferred. Strong electro-mechanical troubleshooting and repair aptitude. Experience diagnosing hardware and print-quality problems. Experience with Xerox, Lexmark, Ricoh, Canon, Konica Minolta, Sharp, Toshiba, Kyocera, HP, or similar equipment is a plus. Ability to work independently and manage service calls within SLA requirements. Strong customer service and communication skills. Experience managing replacement parts or technical inventory is preferred. Ability to accurately document service activity and completed repairs. Physical & Schedule Requirements Ability to lift up to 50 lbs. Ability to push/move printer equipment as needed. Ability to walk throughout a large facility and perform onsite equipment service. Monday-Friday, 8:00 AM-5:00 PM. Standby hours may occasionally be required. Position may require driving using a company-provided vehicle. Additional Requirements Employment is contingent upon completion of required pre-employment screening, including a background check, MVR check, and drug screening. The technician will also be required to complete applicable training and comply with customer site dress code, safety, security, and professional conduct requirements.