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Field Service Rep
Career Insights for Field Service Technician
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Based on Texas data
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What they do
A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
$49,313 / year median in Texas
+20% projected growth
Job Description
Role Summary:
As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.Responsibilities & Requirements:
- Order processing and acceptance
- Prepare cost estimates minus discounts according to specifications
- Schedule orders
- Prepare quotations for standard products according to predefined lists
- Read and evaluate customer specifications and customer requirement documents
- Compile technical and commercial offer documents
- Build and maintain strong customer relationships
- Support customers during site visits
- Process customer complaints
- Find, develop and implement technical solutions for special problems
- Coordinate with internal and external customers effectively
- Establish safe and proper work area and follow all safety requirements
- Perform in-house and on-site repairs and service activities
- Provide technical support and training as needed
- Other duties as assigned Preferred Experience /
Skills:
- Strong verbal and written communication skills
- Organized and efficient
- Proficient in Microsoft Office, including Word
- SAP knowledge in SD;MM;PP
- Able to work well with a team
- Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus
- Experience serving customers in oil & gas, power, chemical, water and other general industries
- Ability to reprioritize daily while still producing deliverables
- Willingness to travel as needed to customer sites
- BS or BA Degree in relevant field and 3-5 years relevant experience