Field Service Technician

Field Service Technician San Antonio, TX Job Details Full-time $26.19 - $31.54 an hour 1 day ago Benefits 401(k) Paid time off Qualifications Cruise ship Computer operation Maintenance inventory management Electrical equipment repair EHS Customer relationship building Field service engineer experience Sales Phone communication Calibration Computer literacy Equipment installation Environmental compliance Equipment troubleshooting Mid-level Cost control Technical support Inspection reporting and documentation Maintenance activity documentation Electrical systems Field engineering equipment configuration Lifts and hoists Workplace health and safety regulatory compliance Pneumatic systems Electrical maintenance Environmental regulatory compliance Productivity software 1 year Pallet jack Associate's degree Hydraulics Implementing cost-saving initiatives Communication skills Stakeholder relationship building Client interaction via phone calls Full Job Description Field Service Technician

I LOCATION

San Antonio, TX;

Texas REF:

REF801P JOB FUNCTION

Engineering Job Description

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

Responsible for meeting daily service repair needs and driving customer satisfaction Installs, repairs and maintains equipment in the field; provides customer training as required. Documents all inspections, maintenance, repair work and submits paperwork in a timely basis Order, install, and return parts and manages repair parts cycle time Reviews all logs for open issues and prepares formal reports to customers as necessary. Participates in Service Sales opportunities and assists with promoting and implementing revenue programs. Ensures that tools and test equipment are properly maintained and calibrated Assesses product/equipment performance based on field support data; recommends modifications or improvements. Seeks to provide technical support to customers and other service professionals as required. May participate in site surveys, pilot program service activities, attend meetings Possesses basic technical knowledge on the company's Trace and X-Ray technologies. Maintains clear and concise business communication, both oral and written Establishes and maintains a close relationship with senior level FSE's and Product Managers in order to support the needs of the customer and remain aware of current technical trends. Exercises every available measure to control and minimize costs. Travel, overtime and work hours other than Monday-Friday may be required. Comply with and ensure department compliance with Company health, safety and environmental policies. Comply with all applicable U.S. export control and security regulations. Other duties as required.

Qualifications Education/Training:

Associate's Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience:

Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills:

Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.

Supervises:

While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required

Background:

This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation

PHYSICAL/MENTAL REQUIREMENTS

Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once. Excellent customer service skills and the ability to handle stressful situations. Self-motivated, reliable, and accountable individual Possess excellent telephone skills Must be able to lift/carry 80 lbs. Must be able to push/pull 200 lbs. Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation. Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility. Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

WORK ENVIRONMENT

Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.

Job Type:

Full-time Pay:

$26.19 - $31.54 per hour Expected hours: 40 per week

Benefits:

401(k) Paid time off

Work Location:

In person