Technical Service Manager - Heavy Equipment & Hydraulics Up to $98,000/yr + Profit Sharing

• Duluth, MN Area (100% Onsite)
• 1st Shift / Mon-Fri
• Full-Time /

Direct Hire Compensation & Earnings:

Baseline salary up to $98,000 plus annual profit sharing and full Benefits.

Unmatched Stability & Culture:

Direct-hire role with a high-growth, privately held OEM featuring 10+ year average tenure for 25% of staff, zero-layoff history, and Thursday weekly company breakfasts.

Technical Focus:

Lead point of contact for customer technical support, warranty processing, and field service management—specializing in heavy hydraulic attachments, excavators, and material handlers.

Travel & Work Model:

100% on-site seat in the Duluth, MN area, with minimal ongoing travel (~3 weeks/yr for trade shows, optional Sweden trips) after an initial 2-3 month field training immersion.

Strict Requirements:

U.S. Citizenship or Permanent Residency (Green Card) required; 5+ years of mobile heavy equipment hydraulic diagnostic background and a stable employment record. If you are a hands-on technical manager or senior heavy equipment service specialist looking to lead a dedicated department without living out of a suitcase, this opportunity provides an exceptional career home. The employer is a globally recognized, privately held manufacturer specializing in high-performance heavy machinery and advanced work tools. Built on a strong culture of safety, stability, and internal promotion, this organization rejects corporate politics and is renowned for treating their employees like family—evidenced by weekly company breakfasts, frequent appreciation events, and a 25% staff tenure exceeding 10 years—this organization provides a clean, modern, lean manufacturing environment built on innovation and internal promotion. What You Will Be Doing (Daily Responsibilities)

Lead Technical Support:

Serve as the primary technical point person for internal field technicians, global dealers, and end-user customers resolving complex hydraulic and mechanical equipment issues.

Cross-Functional Liaison:

Partner directly with engineering, product support, and sales teams to communicate machine performance data, recommend design enhancements, and adapt products to custom client specs.

Service & Warranty Management:

Oversee warranty claim processing, maintain the central service database, and manage the master field service scheduling calendar.

Technical Training Delivery:

Develop repair procedures and conduct classroom and hands-on maintenance/repair training sessions for up to 30 internal technicians, dealer reps, or customers.

Field Immersion & Trade Shows:

Complete an initial 2-3 month field immersion alongside experienced techs to master attachment mechanics, with light ongoing travel for major industry trade shows (~3 weeks/year). What We Are Looking For (Requirements & Qualifications)

Hydraulic & Heavy Equipment Mastery:

5+ years of dedicated technical experience with hydraulic machinery (IE excavators, material handlers, or specialized attachments).

Schematic & Diagnostic Fluency:

Expert ability to read and interpret complex electrical and hydraulic schematics, utilizing multi-meters, pressure gauges, and flow meters for root-cause fault tracing.

Education & Credentials:

Associate degree in Fluid Power, Heavy Equipment Technology, formal Hydraulic Certification, or equivalent mechanical field experience.

Communication & Training Skills:

Strong interpersonal skills with proven public speaking ability to explain technical diagnostic concepts clearly and mentor teams.

Career Stability:

Solid, progressive employment history demonstrating multi-year tenure (ideally 3-5+ years per employer) without frequent job-hopping. Preferred Technical Assets (Bonus Skills)

Dealership & OEM Background:

Direct experience working within a major heavy equipment dealership service department or OEM attachment manufacturer.

Fluid Power Certification:

International Fluid Power Society (IFPS) certification (e.g., Certified Mobile Hydraulic Technician or Specialist).

Warranty & ERP Software:

Familiarity logging work orders and warranty claims inside industrial ERP systems or dedicated service databases. Please apply here or at impactsolutions.com/opportunities where you can see and apply for any of our open positions.