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Technical Communicator Heavy Equipment
Job
Ohio Cat
Sharonville, OH (In Person)
Full-Time
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Job Description
Description FindYOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career – See what opportunities await today! Job Summary The Technical Communicator's primary responsibility is to coordinate all Service Request activities between the dealership Service Technicians and Senior Technical Communicators for the resolution of all product problems, and commercial and technical issues for the Equipment Division. The Technical Communicator will have the responsibility to maintain all user account access to Caterpillar's Product Support Customer Relationship Management (PSCRM) system. The Technical Communicator will also be expected to answer incoming Service Request phone calls from customers, answer basic service-related questions for customers, and elevate more complex issues to a Senior Technical Communicator. Some travel may be required during the training and orientation period. Key Competencies Excellent verbal and written communication skills Customer oriented with the ability to maintain excellent working relationships with Caterpillar personnel Excellent computer skills Strong mechanical skills and knowledge with the ability to learn additional technical material Ability to handle multiple tasks Well organized and detail oriented Strong phone skills. Job Qualifications Four (4) plus years of experience with Earthmoving Heavy Equipment as a service technician, either shop or field, (or similar experience) is preferred. Some fundamental mechanical skill/aptitude or similar experience is necessary. An understanding of the heavy earthmoving equipment industry is desired. Completion of a 2-year Diesel Technology or Power Equipment Technology program from a county joint vocational school or career center is preferred. Completion of basic courses in engines, hydraulics, and electrical systems, is desired. A High School diploma or GED is required. Employee Benefits 401(k):
Match and employer discretionary contribution.
Match and employer discretionary contribution.