Description:

The field service technician is responsible for installation, startup, troubleshooting of equipment during field visits or dispatches to customers' facilities. Technicians are responsible for managing projects on a day-to-day, and week-to-week basis. This includes diagnosing errors or technical problems, determining proper solutions, and customer support. This position requires travel throughout the country. $2,000 Sign-On Bonus — $500 paid at 3, 6, 9, and 12 months for employees in good standing.

Responsibilities:

• Provide service and customer support during field visits or dispatches
• Manage workflow and daily job goals
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner
• Follow all company procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations
• Build positive relationships with customers
• Overnight travel throughout the country.
• Debug and problem solve in a fast-paced environment
• Communicate clearly
• Understand the importance of customer service
• Live somewhere easily accessible to airports
• Manage crew and delegate tasks accordingly
• Other assigned by manager as necessary

Requirements:

• Safety Sensitive position
• Mechanically inclined
• 100% travel
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Organizational skills
• Basic computer skills

Experience:

• Able to read blueprints
• Technical degree or certification
• Auto mechanic, carpenters, HVAC, engineers
• Field service experience (preferred not required)

Year-End Bonus:

Dyco has paid a company-wide year-end bonus every year for the past five consecutive years, averaging over 6% of annual earnings, rewarding team performance and sharing in the company's success.

Cost-of-Living Adjustments:

Dyco has issued annual cost-of-living increases every year. For the past five years these adjustments compound to an over 25% cumulative wage increase across that period, ensuring your earnings keep pace with inflation and preserve your purchasing power. These COLA adjustments are made separately from and in addition to any merit or performance-based increases earned during the same period. 401(k)

Match:

Dyco matches 401(k) contributions at 25% of employee contributions, up to the maximum allowable limit set by federal law helping you build long-term financial security. The Dyco contribution is subject to the plan's vesting schedule.

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Willingness to travel: 75% (Required)

Work Location:

On the road