Field Service Technician - Heavy Equipment

Qualifications:

Qualifications:

Troubleshoot and perform complex repairs correctly in the field such as pumps, hydraulic, engine, transmissions, HVAC, and electrical issues and repairs. At least 3 years of field or shop service tech troubleshooting and repair skills of heavy equipment such as dozers, backhoes, front-end loaders, excavators, etc. (required) Excellent customer service skills. Must be able to effectively communicate, both written and verbally with customers and employees in a professional manner. Must have own tools (required) Ability to be productive by working efficiently and effectively with a high energy level. Ability to work with limited supervision. Must be able to work required hours. Must have a clean and valid driver's license.

Essential Functions:

Works safely at all times and adheres to all application safety policies; complies with all company policies, procedures and standards. Performs basic to intermediate repairs and minimal troubleshooting offsite with minimal supervision. Performs basic to intermediate troubleshooting and minimal diagnoses of equipment malfunctions and failures. Removes and install parts, disassembles and assembles components to CAT specifications. Tests, make adjustments and verifies proper operation of all repairs and adjustments. Prepares and completes all job-related documents, writs service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete the job. Operates equipment and vehicles with possession of all necessary licenses and certificates. Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation. Adheres to contamination control and HAZMAT rules and regulations. Maintains all company equipment, tools, and the vehicle in a good, clean and working order. Communicates job progress to supervisor and customer as needed. Completes assigned jobs and task to meet flat rate time and re-work standards. Works overtime as required by workload and customers' needs. Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner. Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower-level technicians. Requires regular and punctual employee attendance. Performs other duties as assigned.