Appliance Repair Technician- Kitchen Appliances Induction Hardware Reno, NV Job Details Full-time $45,000 - $65,000 a year 4 hours ago Benefits Health insurance Dental insurance Vision insurance Employee discount Qualifications Digital multimeters Maintenance inventory management EPA Refrigeration Certification Technical support via phone Troubleshooting refrigeration cycles Calibration Electrical work In-person customer service Electrical schematic reading and interpretation User training (technical support) Appliance repair Troubleshooting electrical systems Mentoring Appliance diagnostic tools Voltage testers Electrical parts Hand tools Mechanical troubleshooting Client interaction via phone calls Full Job Description Induction Hardware is a fast-growing appliance brand on a mission to rethink what kitchen appliances can be. We design and build induction ranges, cooktops, refrigeration, cookware, and more — and as our install base grows, we need technicians in our warehouse and on the phone with customers who can diagnose and fix these products right the first time. We're looking for an Appliance Repair Technician to join our team in Reno, Nevada. This is an onsite role based out of our warehouse: most of your time will be spent evaluating and repairing returned or inspected units on-site and providing technical service to customers over the phone, with only occasional field support when a case truly needs it. You'll report to our Technical Support Manager and/or our Chief Product Officer, working closely with the support case team. Duties will include, but are not limited to: Evaluate and repair kitchen appliances — induction ranges, cooktops, refrigeration units, and cookware — received at our warehouse, including returns, inspections, and refurbishments Provide technical service and troubleshooting support to customers by phone, walking them through diagnosis and fixes for issues with their appliances Read and work from schematics, wiring diagrams, and service manuals to identify root cause rather than just swapping parts Order, track, and install replacement parts, and keep accurate records of parts used per case Document every repair and phone case clearly in our case-management system — symptoms, diagnosis, steps taken, and resolution Escalate unusual failures, safety concerns, or recurring issues to the Technical Support Manager so patterns can be flagged to engineering Test and verify warehouse repairs before units are returned to stock or shipped, and follow up if an issue recurs Keep warehouse workspace, tools, and test equipment organized, calibrated, and ready to go Follow proper safety procedures when working with electrical components, induction technology, and refrigerant systems Provide limited field support — occasional in-home or on-site visits — when a case can't be resolved by phone or in the warehouse Continuously build deep technical knowledge of the full Induction Hardware product line as new models and features are released Train and mentor incoming repair technicians and support staff on our products, diagnostic procedures, and repair standards

Requirements:

2+ years of hands-on repair experience with kitchen appliances — induction ranges, cooktops, refrigeration, or similar — required Working understanding of how kitchen appliances are designed and built, and comfort diagnosing both electrical and mechanical failures Able to read schematics, wiring diagrams, and service manuals Comfortable using hand tools, multimeters, and other standard diagnostic and repair equipment Clear phone communicator who can walk a customer through a technical issue without talking over their head Reliable and organized — you document your work and keep your cases and parts inventory straight Able to work onsite at our Reno warehouse daily, with occasional local travel for the rare case that needs a field visit Comfortable taking direction from and reporting into our Technical Support Manager and/or our Chief Product Officer, and working as part of a broader support team Genuinely curious and willing to keep learning the technical details of our product line as it evolves Comfortable training and mentoring new team members — patient, clear, and willing to show your work

Bonus:

refrigeration/EPA 608 certification, or a trade school / technical certification in appliance repair or electronics What we're offering: $45,000-$65,000/yr, depending on experience Direct mentorship from our Technical Support Manager and exposure to how our products are engineered A hands-on seat with real variety — warehouse repairs and customer phone support, with the occasional field visit to keep things interesting Room to grow as our service and support functions scale Employee discount on premium appliances A team that takes the work seriously — and has fun doing it To learn more about us, visit our website. Along with your resume, please include a brief cover letter telling us who you are, why this role interests you, and one repair you're proud of having figured out.

Pay:

$45,000-$65,000.00 per year, depending on experience

Benefits:

Dental insurance Employee discount Health insurance Vision insurance

Work Location:

In person

Pay:

$45,000.00 - $65,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Vision insurance

Experience:

Appliance repair: 3 years (Preferred) Ability to

Commute:

Reno, NV 89521 (Required)

Work Location:

In person