Appliance Repair Technician GE Appliances - 3.4 Allentown, PA Job Details Full-time 18 hours ago Benefits Health savings account Paid holidays Relocation assistance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Opportunities for advancement Flexible schedule Life insurance Referral program Qualifications Client relationship management Computer operation Customer communication EPA Refrigeration Certification Customer relationship building Microsoft Outlook Equipment repair Customer service In-person customer service Mechanical repair HVAC/R De-escalation techniques Conflict de-escalation High school diploma or GED Driver's License Electrical experience Appliance repair Decision making HVAC Refrigeration Microsoft Teams Power tools Technical Proficiency Video conferencing systems operation Full Job Description Join Bodewell, the official service team of GE Appliances, and become more than a technician; be a trusted advisor, a customer hero, and a brand ambassador for a company that's redefining service excellence. As an Appliance Care Expert, you'll combine hands-on repair skills with the power to deliver smart, lasting solutions. From repairing major household appliances to confidently recommending service plans and accessories, your role is equal parts technician, educator, and representative of a brand customers trust. If you love solving problems, helping people, and building a career with purpose we want to hear from you. If you can fix it, and show the value in protecting it, you'll thrive here. At GE Appliances, we put our people first, and that includes you. Here's what you can expect as part of the Bodewell team: Annual wage increases and uncapped incentive opportunities Service van provided Laptop computer and smartphone Uniforms, work boots, and specialized tools Medical, dental, vision, and life insurance on DAY ONE 401K and tuition reimbursement Paid vacation and paid holidays Career growth opportunities and continuous technical training Competitive hourly rates: $24 - $34+ base, depending on experience, certifications, and location. Job Description As a Bodewell Appliance Care Technician, your responsibilities will include: Diagnosing and completing in-home repairs on GE Appliances' major appliances Using sound judgment to recommend repair vs replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical. Promoting and selling service contracts, water filters, and related products/appliances as appropriate, always focusing on value-driven solutions and the best customer experience Operating an assigned Bodewell service van to customer locations Accurately documenting repairs, routes, and work activities Participating in training sessions, meetings, and events to maintain industry expertise Managing inventory and maintenance of your service vehicle Delivering high-quality service and maintaining strong customer satisfaction Following all safety protocols to protect yourself and others

Minimum Requirements:

HS Diploma or General Education Degree (GED) 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance Ability/experience diagnosing and repairing major appliances Excellent customer service and communication skills with a responsive, professional approach. Basic computer aptitude including proficiency in Microsoft Office Suite specifically Microsoft Outlook and Microsoft Teams. Ability to work a flexible schedule with some Saturdays as needed Have and maintain a valid state driver's license and successfully complete background check, physical, and drug screen. Must have or be willing to obtain CFC Certification within 6 months. Wear uniform & maintain standards of personal grooming & appearance consistent with GE Appliance values Self-directed and solid team player Ability to deescalate situations and rebuild customer confidence in our products Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to: Ability to step up, into, and out of a van and sit for extended periods of time Ability to handle/work with parts/equipment which may be hot, cold, and/or wet Ability to use often powered hand tools and occasional use of vibratory tools/equipment Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required

Preferred Qualifications:

6 plus months of experience with Refrigeration repair Experience using Salesforce or similar customer relationship management (CRM) systems. CFC Certified Certification in appliance repair or associate's degree preferred Read and interpret wiring diagrams, schematics and other service information.

Job Type:

Full-time Pay:

$24.00 - $34.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Relocation assistance Tuition reimbursement Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Appliance repair: 1 year (Required)

Refrigeration:

1 year (Preferred)

HVAC:

1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person