The Service Manager leads staff members who install, repair, and maintain heating and air conditioning systems in commercial buildings. This manager routinely works directly with service and install technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting themselves as a senior company representative, the HVAC Service Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.
ESSENTIAL DUTIES
Schedules, directs, and provides technical support for HVAC technicians to meet service demands and customers expectations. Recruits, interviews, hires, and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements. Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction. Reviews technicians' work to ensure quality meets established standards, techniques, and safety requirements; makes recommendations as requirements to improve quality and productivity. Responsible for HVAC technicians' performance appraisals, reviews and for setting improvement goals per company requirements. Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions. Conducts group and one-on-one meetings with technicians as required for training, evaluation, and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings. Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency, and training requirements. Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used. Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department Monitors budgets, goals, and objectives to insure departmental profitability. Reviews work orders, invoices, and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables. Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met. Ensures that all company/department policies are being followed by all HVAC technicians. Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy. Assists with the monitoring of HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained. Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipment. Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work. Work with other departmental managers to meet company and departmental goals and objectives.
Requirements:
Required Qualifications 10 years of mechanical service or related service management experience Participate in the on-call rotation, providing team members and customers with after-hours support when needed. Occasional evening and weekend work may be required as job duties demand Preferred Qualifications Problem solving & analysis skills Organizational leadership to encourage team growth and cooperation. Customer and client Focus Project Management experience Ability to multitask in a fast-paced environment Verbal & written communication skills Field estimating or design build experience Attention to detail and organization Proficiency in Microsoft Word, Excel, & Outlook Masters License preferred Education/Experience High School diploma or GED and 10 year's experience working in a fast-paced service department within the mechanical/construction industry.
