About the Role Pinnacle Partners is recruiting for Director of Operations/Service Advisor for a growing Commercial HVAC company. This is a full time, direct hire role working onsite in Westfield, IN. This position will spend approximately 75% of time in office and 25% in the field to help troubleshoot any escalated issues.

Key Responsibilities:

Lead and guide all communication to the team of HVAC Technicians Work with Dispatch to ensure schedules are aligned Maintain a KPI tracking spreadsheet Able to make quick decisions and judgement calls on adjusting work orders, updating technicians and updating customers based on parts availability Back up to quoting process Troubleshoot escalated issues with technicians

Requirements:

Strong background in HVAC services, strong preference for Commercial Prior leadership experience Strong communication skills, able to communicate effectively in fast paced, ever changing environment Type 4 EPA Certification Previous payroll experience Strong attention to detail and accuracy Strong critical thinking and problem-solving skills

Preferred:

Commercial HVAC experience #ACT123 About Pinnacle Partners For more than two decades, Pinnacle Partners has been connecting top talent with leading employers across Indianapolis, Louisville, Cincinnati, and other cities throughout the Midwest. We specialize in Information Technology, Accounting & Finance, Administrative, Human Resources, and Engineering/Manufacturing, offering contract, contract-to-hire, and direct hire placements. Job Details Westfield, IN Onsite Up to $120000 per Year Direct Hire