HVAC Service Field Supervisor ServiceX M.E.P. Linthicum, MD Job Details $40 - $50 an hour 11 hours ago Benefits Paid holidays Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Customer communication Full Job Description Company Overview ServiceX M.E.P. provides high quality mechanical, electrical, and plumbing services across commercial and industrial environments. We specialize in delivering reliable HVAC solutions, expert troubleshooting, and efficient maintenance programs. As our team continues to grow, we are seeking a hands on HVAC Service Supervisor to support our field technicians and ensure excellence in service delivery. Position Overview The HVAC Service Supervisor is a field based leadership position focused on supporting technicians, handling advanced troubleshooting, and ensuring quality work on service calls. This role spends significant time in the field assisting with repairs, startups, diagnostics, and resolving escalated service issues. This role is geared toward someone who leads with their tools, technical expertise, and field experience. Key Responsibilities Field Leadership & Technical Support Provide daily field support to HVAC service technicians on maintenance, repairs, troubleshooting, and equipment startups. Assist with advanced diagnostics on complex issues across commercial HVAC systems. Deliver on the job coaching and training to technicians to improve skill sets and efficiency. Conduct quality control checks on completed work to ensure standards are met and best practices are followed. Scheduling & Workflow Coordination Support dispatch with scheduling technicians based on workload, skill level, and priority needs. Help organize, prioritize, and distribute service calls to ensure timely completion. Review work orders for completeness and accuracy before and after jobs. Safety & Compliance Enforce all company and OSHA safety standards across job sites. Conduct regular field safety audits and ensure proper use of PPE and tools. Verify that work complies with HVAC industry regulations and manufacturer guidelines. Customer & Team Relations Assist with customer communication regarding technical issues or onsite observations. Help resolve escalated customer concerns professionally and promptly. Represent the company with strong communication, professionalism, and technical authority. Tools, Inventory & Field Readiness Ensure technicians have appropriate tools, materials, and equipment for each job. Support inventory management, vehicle stock, and ordering of replacement parts. Coordinate with warehouse/parts teams to keep the field operating smoothly. Qualifications 5+ years of hands on commercial HVAC service experience. Strong technical knowledge in diagnosing, repairing, and commissioning HVAC systems. Experience with Chillers, Boilers, Cooling Towers, RTU's and other commercial HVAC equipment Previous experience mentoring or supervising technicians is highly preferred. Excellent communication, teamwork, and customer service capabilities. HVAC certifications or journeyman/master license strongly preferred. Benefits Competitive salary with performance incentives Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Ongoing training, certifications, and development opportunities

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Fidelity Company, is the premier provider of mechanical, electrical, and plumbing services catering to the Baltimore, Washington D.C., and Northern Virginia markets. Originally established in 1951 to support local businesses with their HVAC needs, our offerings have since evolved into a full suite of Mechanical, Electrical, and Plumbing services, supporting building owners, property managers, and multi-site operations. Through close collaboration with our clients, ServiceX M.E.P. adds tremendous value providing a single point of contact for all planned maintenance and emergency services. Additionally, ServiceX M.E.P. is equipped with the resources and talents to provide emergency replacements and engineered retrofits to keep your businesses or facilities up and running. At the heart of ServiceX M.E.P. lies an unwavering commitment to service excellence and value creation for our long-term clients.