McWilliams | Livingston, TX | Full-Time McWilliams is hiring an experienced HVAC Service Technician to diagnose, repair, and maintain residential heating and cooling systems while delivering a 5-star customer experience. This is a customer-facing service role: you'll troubleshoot the problem, present clear options to the homeowner, and earn the work. Success is measured by technical accuracy, customer satisfaction, and consistent service and sales results. Key Responsibilities Diagnose, troubleshoot, and repair residential HVAC systems — air conditioners, furnaces, heat pumps, and mini-split systems. Perform maintenance and tune-ups on heating and cooling equipment. Present clear, good, better, and best repair and replacement options to homeowners, along with pricing and financing information. Recommend and enroll customers in maintenance memberships / service agreements. Accurately document all work, findings, and recommendations in ServiceTitan. Keep the service truck clean, stocked, and inventory accurate. Communicate professionally with customers and the dispatch/office team. Participate in the on-call / rotating schedule as needed. Perform all work to code and company safety standards.
Requirements:
Qualifications 2-3 years of residential HVAC service experience — diagnosis and repair, not install-only. EPA 608 Certification (required to handle refrigerant). Proven ability to diagnose issues and clearly communicate repair or replacement options to homeowners. Strong customer-service and communication skills; comfortable presenting and selling solutions in the home. Valid Texas driver's license and clean driving record; approved to drive under company insurance requirements. Comfortable working in attics, crawlspaces, confined areas, hot environments, and performing physically demanding work. Must be able to use a tablet, smartphone, and service software. Neat, clean, professional appearance and a customer-focused mindset. Must pass a background check and drug screen. Working Conditions Field-based role requiring daily travel to residential homes. Work performed indoors, outdoors, in attics, and crawlspaces. Requires PPE and safety-conscious behavior.
