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Daikin Comfort Technologies North America, Inc
Field Support Specialist
Career Insights for HVAC Mechanic / Installer
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What they do
A HVAC Mechanic or Installer installs and repairs heating, air conditioning, and ventilation units.
$50,917 / year median in the U.S.
+9% projected growth
Job Description
The Field Support Specialist will support the Daikin product line—including FIT Side Discharge, and RA_QA systems—by performing installations, providing technical support, and conducting equipment and controls commissioning. This role is also responsible for delivering on-site technical training covering installation, service, and maintenance. The Field Support Specialist is a remote-based position requiring substantial travel and hands-on experience in HVAC system installation. This is a traveling role, that travels throughout the country.
Position Responsibilities:
- Oversee installations of Daikin HVAC products to ensure proper setup and successful operation.
- Perform and Review Manual J and D reports to confirm suitability of HVAC system designs.
- Provide technical support via phone, XOi, and email to field personnel and contractors.
- Resolve field issues related to system design, installation challenges, or product performance.
- Deliver on-site technical assistance as needed.
- Complete detailed field service reports documenting relevant data and resolutions.
- Set up and commission control systems, including refrigerant charging, equipment addressing, operational adjustments, and field configuration.
- Lead training sessions on proper installation practices, system commissioning, control setup, and troubleshooting for distributors and dealers.
- Collect and evaluate system performance data using Daikin's proprietary diagnostic tools and offer solution-based feedback to customers.
- Provide customer instructions on system operation, care, and control scheduling.
- May be involved in direct installation, service, or support of Daikin systems, as required.
Knowledge & Skills:
- Strong understanding of refrigeration, airflow dynamics, HVAC theory, and system layout.
- Exceptional communication and interpersonal skills; able to work with a wide range of stakeholders.
- Proactive, self-directed, and capable of working both independently and collaboratively.
- Ability to clearly articulate technical concepts, problems, and solutions.
- Proven technical expertise to explain HVAC product functionality to end users and technicians.
- Well-developed planning, organizational, analytical, and decision-making abilities.
- Proficiency in Microsoft Excel and PowerPoint.
- Strong documentation skills and the ability to solve problems quickly and effectively.
Experience:
- Minimum 5 years of hands-on installation and technical service experience within the HVAC industry.
- 10 years of installation experience preferred.
Education/Certification:
- Associate's degree (highly preferred).
- Industry certifications such as EPA/RSES, NATE, Title 24 expertise or a California contractor license are preferred.
- Valid driver's license (required).
- Industry certifications such as EPA/RSES, NATE, Title 24 expertise or a California contractor license are preferred.
People Management:
No Physical Requirements /Work Environment:
- Must be able to perform essential responsibilities with or without reasonable accommodation.
- This position involves substantial travel (up to 75%) and may require work in a variety of environments (attics, rooftops, crawlspaces, etc.