Job Description Help for Job Description. Opens a new window. The Maintenance Helper supports the overall maintenance operations of the hotel, assisting with routine repairs and upkeep related to plumbing, HVAC, lighting, mechanical systems, and general property condition. This role helps ensure that all facilities are safe, functional, and meet company and brand standards.

You will work closely with the Chief Engineer or Maintenance Supervisor to complete work orders, preventive maintenance tasks, and emergency repairs. You will be focused on optimizing each guest's experience by living out our company purpose: "hospitality from our family to yours."

Job Responsibilities:

• Assist the Chief Engineer or Lead Maintenance Technician in inspecting the property dailyfor safety hazards, needed repairs, and maintenance concerns.
• Complete routine maintenance tasks across guest rooms, public areas, back-of-house spaces, and building systems, including HVAC, plumbing, electrical, lighting, refrigeration, and water treatment.
• Maintain landscaping and building exteriors as needed, including painting, lawn care, and general upkeep.
• Ensure the swimming pool is properly maintained, including water clarity, chemical balance, and cleanliness.
• Use the hotel's digital work order platform to receive, prioritize, and track maintenance tasks.
• Log completed work orders promptly and accurately.
• Complete required shift paperwork and maintenance logs as directed.
• Support preventive maintenance programs for hotel rooms, kitchen equipment, meeting spaces, mechanical systems, and public areas.
• Keep maintenance closets, tool storage, and workspaces clean, organized, and stocked.
• Monitor and report supply or equipment needs to the Chief Engineer.
• Greet guests warmly and respond to guest needs with professionalism and urgency.
• Follow established procedures for reporting and securing lost and found items.
• Comply with all hotel safety and security procedures, including emergency response, key control, and guest confidentiality.
• Immediately report any safety concerns, accidents, or injuries to leadership.
• Complete all required safety training and certifications.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meetevolving business demands.