Service Technician I

• Avens at Dedham Station Mill Creek Residential
• 4.

2 Dedham, MA Job Details Full-time 15 hours ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Snow removal Plumbing system maintenance and repair Grounds maintenance and landscaping equipment operation Minor electrical repair Facility maintenance painting Chemical handling safety procedures Fair Housing Act Removing debris Drywall Pressure washing Residential painting Floor steam cleaning Safety inspections for hazard identification Expense management Safety regulations Carpentry repair tasks Sanitation Chemical handling Pool maintenance Grounds maintenance and landscaping safety protocols Outdoor debris cleaning High school diploma or GED Renovation painting Golf cart assistance Quality control Desktop applications Safety equipment Individual consumer customer service Facilities maintenance customer service Computer skills Full Job Description At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek. The Service Technician I maintains the overall curb appeal and physical condition of the community. This position is a hands-on job requiring the performance of routine maintenance, painting, cleaning and janitorial, and groundskeeping tasks. This position is accountable for identifying problems, cleaning, and janitorial responsibilities, completing routine service requests, performing painting and regular maintenance in vacant apartment homes, maintaining the grounds and common areas in a clean and safe manner, and making routine repairs to maintain the material and aesthetic condition of the community. The Service Technician I works in accordance with operating and safety standards, ensuring requests and repairs are made in a safe, reliable, timely manner. They anticipate and evaluate potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.

Reports to:

Service Manager, Sr. Service Manager, and Community Manager. The 'day-to-day' duties of the Service Technician I will be determined daily by the Service manager. Responsibilities will be assigned in accordance with the Technician's skills, experience, career goals, and how the individual best fits the working requirements of the community. Essential Functions/Responsibilities Maintain the physical condition and appearance of an assigned community in accordance with operating and safety standards Assist in organizing and performing general duties, preventative maintenance, repairs, cleaning and janitorial, and groundskeeping, consistent with Mill Creek Residential operating standards Maintaining the buildings, corridors, stairwells, and breezeways free of trash/dirt/debris/cobwebs Perform maintenance in vacant apartment homes Perform painting in vacant homes Perform service requests in occupied apartment homes Respond to problems with successful routine repairs: plumbing, electrical, carpentry, flooring, hardware & accessories, locks & keys, pool cleaning, and testing, painting, drywall, trash management systems, other trades as needed, and cleaning and janitorial Replacement of light bulbs in common areas and buildings Pressure washing the buildings and parking areas as needed Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects Respond to resident requests promptly, delivering excellent customer service Promote safe work practices among on-site team Ensure compliance with all Federal, State, and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned Embody the Mill Creek mission, values, and brand promise in all that they do The Service Tech I will perform in accordance with company benchmarks and standards in maintenance, customer service, associate relations, expense control, and all other relevant categories.

Specifics may include:

Providing Exemplary Customer Service

• as measured by survey results, online reputation, and other means Preparing for Community Inspections
• safety/cleanliness/compliance Service Request Response and Completion Time Service Request Resolution and Quality Control Make-ready Completion/Turnover Time Move-in Quality (Zero Defects) Expense Control in Maintenance Related Categories Education and Experience High School diploma or equivalent (GED) preferred Experience performing maintenance duties helpful Multi-Family maintenance experience helpful Skills/Specialized Knowledge Accurately take measurements and perform basic arithmetic Safely operate maintenance equipment such as, but not limited to, leaf blowers, pressure washers, hand tools, power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, other carpet and floor cleaning equipment, safety equipment, electric and hand-powered augers and others as needed Ability to use general office equipment such as key system programmers and software, app-based software, and personal computer Safely use chemicals, paint, and general cleaning supplies Frequently and safely operate motorized vehicles such as a golf cart About the Benefits of Joining the Mill Creek Team Competitive compensation Comprehensive medical, dental, and vision Employer-sponsored short•and long-term disability, life, and AD&D insurance 401(k) with employer matching Paid time off benefits: vacation, sick time, holidays Mill Creek is an Equal Opportunity Employer Are you ready to contribute to the success of Mill Creek Residential?

If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!