Service Supervisor at N C Machinery Co. Service Supervisor at N C Machinery Co. in Fairbanks, Alaska Posted in 20 days ago.
Type:
Full-Time Job Description:
Our Fairbanks, AK Branch is looking for a Service Supervisor . If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.
Responsibility:
Review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability. Ensure repairs and preps are complete, on time and on budget. Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.
Education, Knowledge, Skills & Abilities:
Must have a valid driver's license, High school diploma or equivalent. Minimum of 3-5 years' experience in a service department. Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed. Two+ years service management / supervision experience preferred. Knowledge of DBS system is a plus along with the ability to work in a typical, physical work environment, and the ability to use Microsoft Office software and hardware.
Company Benefits:
Retirement:
401k w/
Company Match and Profit Sharing Paid Time Off:
Paid Vacation, Holiday & Sick Leave Health Insurance:
Premera Blue Cross Medical w/
Telehealth & Dental Vision Insurance:
VSP Vision Insurance Insurance:
Company Paid Life, AD&D & Disability Insurance Guidance Resources:
Employee Assistance Program Rewards:
Quarterly Employee Recognition Cash Program Discounts:
Career Growth Opportunities within a 4th Generation Family-owned Company for over 96 years
Tenure:
Seniority Bonus, starting at 5+ years
Talent Referral Program:
Employee Referral Bonus Housing:
No housing Potential performance increases throughout the year Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, and SITECH, representing Caterpillar, and other manufacturers. A family owned and managed company, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence. Education Required High School or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor. See job description
