Job Overview We are seeking a dynamic and results-driven Service Manager to lead our automotive service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer satisfaction, and drive the growth of our service business. Your leadership will inspire a team of skilled technicians and service advisors to deliver top-quality vehicle repairs and maintenance, fostering a positive environment that emphasizes safety, efficiency, and client trust. This position offers an exciting opportunity to utilize your automotive knowledge and management skills to elevate our service standards and achieve operational excellence. Responsibilities Lead and motivate the service team, including service technicians and advisors, to meet or exceed performance goals. Oversee all aspects of vehicle maintenance and repair services, ensuring adherence to safety protocols and quality standards. Manage workflow scheduling, prioritize repairs, and optimize shop capacity for maximum productivity. Utilize estimating software to prepare accurate repair estimates, including collision prepair, mechanical repairs, and diagnostics. Implement upselling strategies by identifying additional services that benefit customers while increasing revenue. Maintain detailed documentation of service work, including service writing, parts ordering, and client communication. Ensure excellent customer service by addressing client concerns promptly, explaining repair procedures clearly, and fostering long-term relationships. Monitor inventory levels for parts and supplies; coordinate with vendors for timely procurement. Conduct regular training sessions on automotive diagnostics, new technologies like computer-aided vehicle damage estimating, and industry best practices. Handle cash transactions accurately and maintain financial records related to service sales. Qualifications Proven experience as a Service Manager or in a similar auto service management role within a dealership or independent shop environment. Strong mechanic experience with automotive diagnostics across various systems such as transmissions, brakes, suspensions, air brakes, shocks & struts, tire services, diesel engines, oil changes, alignments, and more. Proficiency with estimating software and auto estimating tools; familiarity with computer-aided vehicle damage estimating is a plus. Excellent customer service skills with the ability to communicate effectively with clients about repairs and recommendations. Knowledge of automotive repair processes including collision repair procedures and mechanical troubleshooting techniques. Ability to upsell additional services confidently while maintaining integrity and customer trust. Valid driver's license with a clean driving record; ability to drive company vehicles as needed. Strong organizational skills with attention to detail in cash handling, documentation, and inventory management. Join us in delivering outstanding automotive care while leading a passionate team committed to excellence!

Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave

Work Location:

In person