Holland Motorsports/Harley Davidson of Dothan is currently seeking an outgoing mature Service Manager with a passion for helping customers and the personal drive to excel in this exciting industry. Major Duties and Responsibilities

• Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
• Ensure service department contributes an acceptable level of gross $ net profit.
• Maximize productivity levels of service technicians.
• Ensure service personnel are alert, well trained, and available when needed.
• Review work-in-progress to ensure quality and timeliness.
• Make estimates for internal and wreck repairs.
• Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
• Develop procedures that ensures a smooth flow of parts to Service Technicians during jobs. 2)Management
• Employ sound management practices to ensure service department contributes acceptable levels of gross and net profit.
• Grow the volume of service work.
• Maintain budgeted revenue and expense objectives. 3)Customer Service
• Provides superior customer service to both internal and external customers. Follow up with a phone call to all service customers.
• Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to Superior Customer Service. 4)Promotions
• Plan and execute "exceptional" promotions to bring both "new and existing" customers into the dealership on a regular basis. Supervisory Responsibilities
• Establish departmental work schedule, balancing the workload of all employees.
• Establish job assignments for all Service employees within their skill level.
• Manage employee performance (evaluate and council).
• Provide training for all Service employees (seminars; workshops; etc.).
• Monitor and address all comebacks with individual technicians.
• Oversee Parts to Service Liaison Position. Commitments
• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all personnel by maintaining positive relationships with customers, employees, GM and owner(s).
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Demonstrate an interest in growing the business. Qualifications & Job Requirements
• Experience within the service department of a motor vehicle or other type dealership.
• Experience with Service management computer software or the ability to quickly learn due to general knowledge and experience with computers. Must be able to pass a drug test. Must have a valid drivers license and be insurable. Working Conditions
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

Job Type:

Full-time Pay:

$75,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person