Experienced Powersports & Marine Service Manager Next Level Powersports & Marine is growing, and we're looking for an experienced Service Manager to lead our service department and help take our operation to the next level. We are seeking a proven powersports or marine service professional with strong leadership, technical knowledge, customer-service skills, and a track record of successfully managing a service department. Powersports and/or marine service management experience is required. What You'll Do Lead and manage the day-to-day operations of our service department Manage service technicians, workflow, scheduling, and repair priorities Ensure repairs are completed accurately, efficiently, and to manufacturer standards Monitor technician productivity, efficiency, and quality of work Perform service write-up, repair-order, and workflow oversight Communicate professionally with customers regarding repairs, estimates, timelines, and recommendations Work closely with the parts and sales departments to keep jobs moving efficiently Help diagnose and resolve technical and customer-service issues Maintain high standards for customer satisfaction and service quality Ensure manufacturer warranty and service procedures are followed Help develop, train, and hold service personnel accountable Maintain a clean, organized, safe, and professional service environment Drive department profitability while maintaining excellent customer service
What We're Looking For Required:
Proven experience as a Powersports Service Manager, Marine Service Manager, Service Director, Shop Foreman, or similar leadership role Strong understanding of powersports and/or marine service operations Demonstrated ability to lead and manage technicians Strong mechanical and diagnostic knowledge Excellent communication and customer-service skills Ability to manage multiple repair orders, deadlines, and priorities in a fast-paced environment Strong organizational and problem-solving skills Professional attitude and commitment to doing quality work Ability to hold a team accountable while maintaining a positive, productive work environment Manufacturer Certifications — Strongly Preferred We are especially interested in candidates with current or previous factory/manufacturer certifications or significant experience working with brands such as: Can-Am Kawasaki Suzuki Sea-Doo Mercury Marine Other major powersports or marine manufacturer certifications Factory-certified technicians with proven service-management experience are strongly encouraged to apply. The Ideal Candidate The right person for this position is more than just a great technician. You are a leader who understands the entire service operation — from the moment a customer drops off a machine or boat, through diagnosis, parts coordination, repair, quality control, final delivery, and follow-up. You know how to get the most out of a service team, communicate with customers when repairs don't go as planned, keep technicians productive, and maintain a high standard of workmanship. If you have hands-on technical experience combined with proven powersports or marine service management experience , we'd like to talk to you. Why Join Next Level Powersports & Marine? At Next Level Powersports & Marine , we're building a team focused on quality workmanship, great customer experiences, and doing things the right way. This is an opportunity for an experienced service professional to take ownership of a key department and make a real impact on the growth of our business. If you're an experienced powersports or marine service leader looking for your next opportunity, we want to hear from you. Apply today and tell us about your service-management experience, manufacturer certifications, and the brands you've worked with.
