Service Manager

Job Summary We are seeking a dynamic and experienced Service Manager to lead our automotive service department with energy and enthusiasm. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive the overall success of the service team. Your leadership will inspire a high-performance environment where quality, efficiency, and customer satisfaction are at the forefront. If you have a passion for automotive repair and a talent for managing people and processes, this is your opportunity to make a significant impact in a fast-paced, growth-oriented setting. Duties Lead and motivate the service department team, including technicians and service advisors, to deliver outstanding automotive repairs and customer experiences Manage daily shop operations, ensuring workflow efficiency, timely vehicle turnaround, and adherence to safety standards Oversee vehicle diagnostics, repairs, and maintenance services such as oil changes, brake repairs, alignments, suspensions, transmissions, diesel engine repairs, shocks & struts, tire services, air brake systems, and auto body repairs Implement upselling strategies to enhance revenue while maintaining transparency and integrity with customers Ensure accurate auto estimating and service writing to provide clear communication of repair needs and costs Handle customer inquiries and resolve issues promptly to foster loyalty and satisfaction Monitor inventory levels of parts and supplies; coordinate with vendors for timely procurement Maintain cash handling procedures and financial records related to service transactions Requirements Excellent customer service skills with the ability to communicate technical information clearly Proficiency in auto estimating software and service writing processes Strong leadership abilities to manage a diverse team effectively Ability to handle cash transactions accurately and responsibly Familiarity with automotive sales processes is a plus Mechanical knowledge combined with sales acumen to promote additional services confidently Join us as a Service Manager where your expertise fuels our success! Bring your passion for automotive excellence and leadership to create an energetic environment that thrives on delivering top-tier vehicle care while fostering lasting customer relationships. We value your skills in automotive repair and management—apply today to be part of our vibrant team!

Pay:

$50,000.00 - $100,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person